I stayed at Dreams Sands All Inclusive in Cancun, and overall, it was a really great experience. The resort's common areas are in excellent condition: clean, accessible, and safe. The staff was amazing: always friendly, courteous, respectful, and ready to help at all the times. Special shout-out to the waitstaff, who were truly exceptional. Also, a big than you to Carmen and Michelle from Concierge Team. They were super helpful and approachable. And Aurelio the Bartender, simply outstanding! His customer service was Top-notch.
The Beach area is stunning, a perfect place to relax. The Pools, although not very large, are nice and convenient.
Areas to Improve:
1. The outdoor activities could be better planned or offer more variety.
2. The restaurants due to limited capacity, often have wait times of over 45 minutes.
3. As for the room, the Ocean View was Spectacular, but the bathroom safety could be improved. In my room, there was no intermediate step to get into the Bathtub: the edge was quite high (around 24 inches or more), which poses a risk of slipping. Also, the grab bars inside the tub weren't positioned in the most helpful spots to prevent falls.
Despite those details, it was a very good stay, and the service really made the difference.
Thanks!!!