The property was very good and the staff, with some notable exceptions, were extremely friendly and professional.
The front desk staff left a lot to be desired. We posed several questions and never received any replies, or wholly inadequate and unresponsive ones.
Food options were EXTEREMLY limited, and not worth the charges. By the end of our 15 day stay I could recount the precise order and contents of the breakfast "buffet", and the so-called Sunday brunch simply added one or two items. I highly recommend that the property consider having more varied options, including a dinner buffet (more varied than the breakfast buffet, hopefully) and that two "high end" restaurants, both of which were almost completely devoid of patrons most nights, are a waste of space.
Finally, in an age of high speed internet and satellite TV options, the internet in our room was abysmal. We asked for some attention to this, as my wife is a digital artist and needed functioning high speed internet to work, but the response was deafening in its silence. As for TV, which we only accessed in the evening for a few hours, the guide was not in anyway connected to the actual channels, and watching Mexican wrestling, second or third division soccer, or ancient NFL reruns, was a disappointment and quite laughable.
My wife and I have travelled extensively throughout the world and stayed at Hotels with the same claim to luxury as this one. The amount we spent here was not close to worth our dollars.