The experience at Hilton Cancun exceeded our expectations. The staff is consistently friendly and accommodating. Our family enjoyed several activities and the food options were incredible.
David
2025 年 5 月入住 4 晚
10/10 超赞
Shivam
与家人出行
2025 年 5 月 26 日
满意:清洁度、服务设施、住宿条件和设施
A perfect stay for family and anyone with all fun and amenities inside.
Shivam
2025 年 2 月入住 3 晚
10/10 超赞
Leon
与家人及幼儿出行
2025 年 5 月 23 日
满意:清洁度、服务设施、住宿条件和设施
Property is great but the beach is filled with sea weed.
Leon
2025 年 5 月入住 7 晚
10/10 超赞
Delores Amelia
与家人出行, 团体旅客
2025 年 5 月 23 日
满意:服务设施
Very Clean, Nice Staff, Good Food
Delores Amelia
2025 年 4 月入住 5 晚
10/10 超赞
Saul
2025 年 5 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Staff was top of the line, friendly and accommodating.
Saul
2025 年 5 月入住 4 晚
10/10 超赞
Sylvia
2025 年 5 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
Good
Sylvia
2025 年 4 月入住 4 晚
6/10 一般
raymund
与配偶出行
2025 年 5 月 17 日
满意:住宿条件和设施,清洁度
Some Staff needs more training on customer service. Lady closes the snack bar exactly at noon time even though a patron asks for sandwich. Was told it closes at noon. One server only offers black coffee and was told to go to lobby to get special coffee. Yet other servers accommodated when we went on other days. Service doesn’t seem to be consistent.
raymund
2025 年 5 月入住 7 晚
10/10 超赞
Parth
团体旅客
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very attentive and kind! There were numerous food options at all times of the day and the space was clean and quiet.
Parth
2025 年 5 月入住 3 晚
8/10 还可以
RAFAEL GONZALEZ
与配偶出行
2025 年 5 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El lugar y las atenciones son muy buenas, solo alrededor no hay que hacer
RAFAEL GONZALEZ
2025 年 5 月入住 5 晚
10/10 超赞
MEHDI
与家人出行
2025 年 5 月 16 日
满意:住宿条件和设施,服务设施
Nice place 👌
MEHDI
2025 年 5 月入住 4 晚
6/10 一般
Virgilio
2025 年 5 月 15 日
Good food. Service is ok. Not excellent but ok. The front desk staff doesn’t seem enjoy what they do.
Virgilio
2025 年 4 月入住 6 晚
8/10 还可以
Jeanea Catherine
2025 年 5 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
I
Jeanea Catherine
2025 年 5 月入住 5 晚
6/10 一般
Nguyen Kim Ngan
与家人及幼儿出行
2025 年 5 月 14 日
there always an issue with the lock of my room, i couldnt get into the room because the door lock issue and have to go down to ask the front desk 5 times until the issue fixed
Nguyen Kim Ngan
2025 年 5 月入住 4 晚
10/10 超赞
Savannah
与配偶出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing!!!!!! Staff was so accommodating and helpful. Marco and Veronica took astounding care of us!!!! They made my birthday soooo incredible. The food and drinks were good, I got my money’s worth and it was a very nice resort with a nice small beach! The entertainment was good as well shows. Tip Marco for me and tell him Savannah and Dietrich sent you lol! Make sure to get an ocean front room! We even requested to move rooms due to some small construction happening near my room and they gave me options that they had available!! They were very nice and knowledgeable, cannot recommend enough! I booked a pool side package and it was amazing as well!
Savannah
2025 年 5 月入住 4 晚
10/10 超赞
Agnes
与家人出行
2025 年 5 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
All staff are accommodating
All food is good. Worth of the price you paid. Highly recommended
Agnes
2025 年 5 月入住 4 晚
10/10 超赞
Sonia
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful
Sonia
2025 年 5 月入住 3 晚
8/10 还可以
Jessica
团体旅客
2025 年 5 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort was very clean and well kept. It is a resort I feel would be best suited for family’s. Most of the activities were early and more kid geared. However that didn’t stop us from having fun. The food was average for a resort. We did really enjoy the Italian and steakhouse. We did not are for the Mexican at all! The buffet was fine, breakfast was the best. The chill pool was where we spent our time. Drinks were strong and kept coming all day long.
Jessica
2025 年 5 月入住 6 晚
10/10 超赞
Rathnakar
2025 年 5 月 10 日
满意:住宿条件和设施,服务设施
Excellent
Rathnakar
2024 年 11 月入住 4 晚
10/10 超赞
Yirda
2025 年 5 月 9 日
满意:清洁度、员工和服务、住宿条件和设施
Best resort I have ever been to.
Yirda
2025 年 4 月入住 4 晚
8/10 还可以
Feven Alemseged
与配偶出行
2025 年 5 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great resort, modern amenities. Only thing is they don’t allow uber to get inside the resort so make sure to download one of their local ride service app if you want to get around on your own.
Feven Alemseged
2025 年 5 月入住 4 晚
10/10 超赞
Reena,Oakville
与家人出行, 与配偶出行
2025 年 5 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hilton Cancun absolutely knocked it out the park! This resort was so relaxing with many options of things to do and places to eat! We especially appreciated the chicken taco cart and burger carts near each pool! While we had a minor hiccup with our shuttle (unrelated to the hotel itself), concierge did an excellent job of taking care of our concerns regarding the shuttle and worked to get us situated for the way home! We wanted to give a special shout-out to Axel (evening chef), Guadalupe (la Luce server), Olivia (chill pool server) and a few others who we were unable to recall names but the point is that we had outstanding service and appreciated everything about our stay! We will be return.