马里纳酒店埃尔西德水疗度假村 - 全包

4.0 星住宿

Hotel Marina El Cid Spa & Beach Resort All Inclusive

海滩家居型酒店,提供2 个室外游泳池,靠近Puerto Morelos Town Square (莫雷洛斯港市镇广场)

选择日期以查看价格

马里纳酒店埃尔西德水疗度假村 - 全包的照片库

住宿内部
创作者视频
在海滩、白沙、沙滩椅、沙滩毛巾
5 间餐厅,供应早餐、午餐和晚餐,墨西哥菜
2 室外游泳池,日光浴躺椅

点评

8.8/10
优秀

热门服务设施

  • 游泳池
  • 餐厅
  • 全包
  • 健身房
  • 热水浴池
  • 酒吧
每晚 CNY1,974
总价为 CNY2,522
7 月 17 日 - 7 月 18 日
总价中包含税费

客房选择

可用的客房筛选条件
显示 18 种房型中的 18 种

套房, 2 间卧室

8.0 分,满分 10 分
非常棒
(3 条点评)

特色亮点

阳台
独立用餐区
独立起居区
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
  • 207 平方米
  • 可容纳 6 人(按实际入住人数收费)
  • 1 张特大床和 2 张双人床

家庭房

8.2 分,满分 10 分
非常棒
(47 条点评)

特色亮点

阳台
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
枕头选单
吊扇
  • 52 平方米
  • 可容纳 5 人(按实际入住人数收费)
  • 2 张双人床和 1 张大壁柜床

套房 (One Bedroom Suite Platinum)

特色亮点

阳台
独立用餐区
独立起居区
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
  • 100 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

Junior Suite With Jacuzzi

8.6 分,满分 10 分
优秀
(14 条点评)

特色亮点

阳台
室内私人热水浴缸
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
独立卧室
  • 52 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

套房, 1 间卧室

9.0 分,满分 10 分
非常棒
(2 条点评)

特色亮点

阳台
独立用餐区
独立起居区
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
  • 100 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

初级套房 (Junior Suite Platinum)

8.0 分,满分 10 分
非常棒
(6 条点评)

特色亮点

阳台
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
独立卧室
吊扇
  • 52 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

Studio With Jacuzzi

8.8 分,满分 10 分
优秀
(11 条点评)

特色亮点

阳台
室内私人热水浴缸
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
枕头选单
  • 53 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

标准套房

特色亮点

阳台
空调
提供连通房
电视
3 间卧室
吊扇
高档床上用品
吹风机
  • 265 平方米
  • 海洋景观
  • 可容纳 7 人(按实际入住人数收费)
  • 2 张特大床和 1 张双人床

奢华客房

8.4 分,满分 10 分
非常棒
(151 条点评)

特色亮点

阳台
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
枕头选单
吊扇
  • 52 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 2 张双人床或1 张特大床

小型套房

8.8 分,满分 10 分
优秀
(47 条点评)

特色亮点

阳台
空调
提供连通房
免费折叠床/加床
免费婴儿床
电视
枕头选单
吊扇
  • 52 平方米
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人壁柜床

Suite Junior with View

  • 可容纳 4 人(按实际入住人数收费)
  • 1 张大床和 1 张特大床

Suite Junior with Pool View

  • 可容纳 4 人(按实际入住人数收费)
  • 1 张大床和 1 张特大床

Family Room -5 guests- Standard with Pool View

  • 可容纳 5 人(按实际入住人数收费)
  • 2 张双人床和 1 张大床

Suite Premium with Sea View

  • 海景
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张大床

Suite Superior with Pool View

  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张大床

Room Deluxe with Pool View

  • 可容纳 4 人(按实际入住人数收费)
  • 2 张双人床

Suite Premium with Sea View

  • 海景
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张大床和 1 张特大床

Room Junior with Pool View

  • 可容纳 4 人(按实际入住人数收费)
  • 1 张大床和 1 张特大床

街区简介

地图
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580

附近有什么?

  • Puerto Morelos Town Square (莫雷洛斯港市镇广场) - 车程 4 分钟 - 3.6 公里
  • Ojo de Agua Beach (奥霍-德阿瓜海滩) - 车程 4 分钟 - 3.6 公里
  • 波多黎各莫雷洛斯艺术家合作社 - 车程 4 分钟 - 3.6 公里
  • 波多黎各莫雷洛斯沙滩 - 车程 9 分钟 - 7.1 公里
  • Dr. Alfredo Barrera Marin Botanical Garden (阿尔弗雷多巴雷拉马林博士植物园) - 车程 14 分钟 - 7.7 公里

周边介绍

  • 坎昆国际机场 (CUN) - 29 分钟车程

餐厅

  • ‪Ile de France - ‬步行 3 分钟
  • ‪Arrecife Restaurant - ‬步行 5 分钟
  • ‪La Alhambra - ‬步行 2 分钟
  • ‪Trattoria D'Gulio - ‬步行 2 分钟
  • ‪Zan-Za Bar - ‬步行 3 分钟

住宿简介

马里纳酒店埃尔西德水疗度假村 - 全包

Puerto Morelos Town Square (莫雷洛斯港市镇广场)附近的高档全包型住宿
您可在马里纳酒店埃尔西德水疗度假村 - 全包享受游船码头、泳池酒吧和池畔酒吧。这个住宿提供白沙海滩、海滩按摩和沙滩椅,是晒太阳的好去处。犒劳一下自己,在店内水疗中心享受按摩、指(趾)甲修剪和护理或体膜护理。您可在店内的 5 家餐厅享用早餐、午餐、晚餐和墨西哥菜。 健身中心提供瑜珈课程和健身课程,另有帆板、钓鱼和划皮艇活动。住客还可获享屋顶露台、店内购物设施和咖啡店/咖啡馆。
其他礼遇包括:
  • 2 个室外游泳池和儿童游泳池,配备日光浴躺椅和泳池酒吧
  • 快速退房、快速入住和保姆服务(收费)
  • 电梯、1 间会议室和前台保险箱
  • 行李员/门卫服务、礼宾服务和24 小时前台服务
  • 在住客点评中,适合家庭的服务设施、餐饮选择和整体价值得到了很高的评价。
客房特色
所有 500 间客房均提供24 小时客房服务和高档床上用品等礼遇,还有空调和保险箱等设施/服务。 在住客点评中,该住宿场所干净的客房得到了称赞。
更多设施/服务还包括:
  • 淋浴设施、免费洗浴用品和吹风机
  • 电视,带卫星频道
  • 阳台、儿童看护服务和咖啡机/冲茶器

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括所有照单点餐、小吃和饮料
24 小时提供客房送餐服务
客房内迷你吧(提供各种酒水)

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

划皮艇
冲浪/趴板冲浪
帆板运动

陆上活动

骑自行车
健身设施
网球

娱乐活动

店内娱乐和活动
店内现场表演

奖项与背景

生态认证住宿
该住宿已加入EarthCheck 认证;这项计划旨在衡量住宿对下列一个或多个方面的贡献:环保、社区、文化遗产、本地经济。

语言

英语、西班牙语

同类型住宿

住宿服务设施

网络

  • 所有客房提供:网络连接

餐饮

  • 1 家咖啡店/咖啡馆
  • 1 间池畔酒吧
  • 1 间泳池酒吧
  • 2 家酒吧/酒廊
  • 5 家餐厅
  • 公共区域提供咖啡和茶
  • 小吃店/熟食店

店内餐厅

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

休闲活动

  • 1 个热水浴缸
  • 2 个室外泳池
  • 冲浪/趴板冲浪
  • 钓鱼
  • 儿童泳池
  • 帆板运动
  • 浮潜
  • 公共区域有电视
  • 购物
  • 健身房
  • 健身课程
  • 免费儿童俱乐部
  • 皮划艇活动
  • 全套 SPA 服务
  • 桑拿
  • 生态旅游
  • 水肺潜水
  • 瑜伽课程

家居型

  • 2 个室外泳池
  • 儿童泳池
  • 房内保姆服务
  • 免费儿童俱乐部
  • 免费看管儿童活动
  • 洗衣设施
  • 小吃店/熟食店

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 通晓多种语言的服务员
  • 行李员/门卫
  • 夜床服务

商务服务

  • 1 间会议室
  • 会议中心
  • 商务中心

室外

  • 池畔躺椅
  • 地处沙滩
  • 花园
  • 沙滩毛巾
  • 沙滩躺椅
  • 屋顶露台
  • 游船码头

全套 SPA 服务

  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 热水浴缸
  • 桑拿
  • 身体磨砂
  • 水疗法
  • 体膜护理
  • 土耳其浴
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯(门宽 150 厘米)
  • 方便轮椅进出的餐厅
  • 方便轮椅进出的礼宾接待处
  • 轮椅可通行(可能有限制)
  • 轮椅无障碍通道
  • 浴室内低位电源插座

其他

  • 12 栋建筑
  • 4 层楼
  • 建于 2006 年
  • 宴会厅
  • 殖民地风格建筑
  • 指定吸烟区

客房服务设施

卧室

  • 高档床上用品

浴室

  • 吹风机
  • 肥皂
  • 淋浴
  • 免费洗护用品
  • 提供毛巾
  • 卫生纸
  • 洗发水

娱乐

  • 可收看卫星频道的电视

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 迷你吧
  • 免费瓶装水

其他

  • 保险箱
  • 吊扇
  • 空调
  • 书桌
  • 提供连通房
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:23:30
提供快速入住服务
住客需年满 18 岁

退房

正午 之前退房
提供快速退房服务

特别入住说明

前台工作人员将在住客到店时接待
如果您计划在午夜过后抵达,请使用预订确认邮件上的信息预先通知住宿以作安排。

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 度假费:每间住宿每晚 USD15
度假费包含:
  • 使用健身中心
  • 使用客房内保险箱
  • 停车
  • 打电话
  • WiFi 接入(可能有限制)

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
春假期间需年满 25 岁。
此住宿接待方接受的付款方式有:信用卡、借记卡,以及现金
该住宿场所采用的安全设施包括:一氧化碳探测器和烟雾报警器。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房

其他注意事项

按摩服务需要进行预订,可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
12 月 31 日入住的总价中包括了必须支付的元旦前夜晚宴费用
只有经过登记的住客才可进入客房。
住宿可提供连通房/相邻房,具体视空房情况而定。住客可通过预订确认邮件中的联系信息向住宿提出要求
此酒店不允许携带宠物,包括服务类动物。
6 岁以下的住客不允许进入 SPA 场所,12 岁以下的住客仅可在成人监管下进入 SPA 场所。

住宿的其他常用名称:

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

常见问题

马里纳酒店埃尔西德水疗度假村 - 全包有游泳池吗?

是的,此住宿设有2 个室外游泳池和儿童游泳池。

马里纳酒店埃尔西德水疗度假村 - 全包住宿费用是多少?

截至 2025 年 7 月 13 日,我们找到的马里纳酒店埃尔西德水疗度假村 - 全包 2 位成人 1 晚最低价是 US$247.8(不含税费),入住日期是 2025 年 7 月 27 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

马里纳酒店埃尔西德水疗度假村 - 全包允许宠物入住吗?

不可以,该住宿不允许宠物入内。

何时可在马里纳酒店埃尔西德水疗度假村 - 全包办理入住?

开始办理入住:15:00;停止办理入住:23:30。

何时可在马里纳酒店埃尔西德水疗度假村 - 全包办理退房?

退房时间为 正午。

马里纳酒店埃尔西德水疗度假村 - 全包提供全包式服务吗?

是的,这是全包式住宿。包括所有餐饮,活动包括:帆板运动、划皮艇、冲浪/趴板冲浪等等。

马里纳酒店埃尔西德水疗度假村 - 全包的地址在哪里?

这家莫雷洛斯港住宿依傍着海滩,距离莫雷洛斯港礁国家公园、Ojo de Agua Beach (奥霍-德阿瓜海滩)和波多黎各莫雷洛斯艺术家合作社不到 3 公里。而且,圣何塞天主教教区和Puerto Morelos Town Square (莫雷洛斯港市镇广场)距离酒店不到 3 公里。

关于马里纳酒店埃尔西德水疗度假村 - 全包的点评

点评

8.8

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8 分 - 还可以。556 条好评,共有 2187 条点评
6 分 - 一般。218 条好评,共有 2187 条点评
4 分 - 很差。79 条好评,共有 2187 条点评
2 分 - 糟糕。73 条好评,共有 2187 条点评

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Shiva Yin Dixon De

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a property, a lot to offer love my visit
2025 年 6 月入住 5 晚

10/10 超赞

Nicole

与家人出行
满意:住宿条件和设施,服务设施
This resort is amazing! The food is quite delicious and the best food I’ve ever had at an all inclusive resort. Coming from NYC that means a lot. The grounds are exceptionally clean and all of the staff is very attentive and friendly. There are alot of pool options and the little shows they put on at night are cute. If you are looking for a party hotel, this is not for you but if you want a More laid back feel then definitely give them a visit. The only downfall is the non swimmable beach due to the sargassum BUT the pools make up for it and Isla Mujeres is quite close by ferry and the town of Puerto Morelos has nice beaches as well.
2025 年 7 月入住 6 晚

10/10 超赞

Samantha

满意:清洁度、员工和服务、住宿条件和设施
The staff was super friendly and helpful.
2025 年 6 月入住 7 晚

4/10 很差

Janie

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Don't book this resort! I booked a family senior trip for our daughter going to college. We hoped to relax on the beach, snorkel along the beach &, participate in beach activities. Upon arrival, we were extremely disappointed to find the water to be un-swim-able with excessive seaweed buildup causing the water to be a nasty brown with a strong foul odor. We spoke to the manager & showed him pictures on their website and Expedia (we booked through Expedia, which turned out to be a nightmare). They advertise a beautiful relaxing beach- the main amenity we paid & came for. He said there was nothing he could do about the seaweed. We told him we understood, yet, if they had disclosed the condition of the beach/ water we could've made other arrangements. I asked if we could discuss some sort of compensation as we came to relax on the beach (we are from Wyoming) and enjoy the ocean. I asked if there was another accessible beach nearby, or if they'd provide complementary spa service, or, could we discuss another way to help make our vacation relaxing? I explained that we did not come all this way & pay all this money to sit at a pool with loud music & loud entertainment. We spoke with someone new. They moved us to a new room away from the beach. We spent all 6 days at the pool, no room upgrade, no spa, no beach as advertised, no compensation and A LOT of wasted time trying to get someone to make it right.I would NOT recommend this resort or Expedia. Tired & frustrated. Let's go home
2025 年 7 月入住 6 晚

10/10 超赞

Valerie Ann

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
This place is amazing! The food was delicious, the drinks were yummy and the rooms were awesome. There were only two things that were kinda disappointing. The first was the fact that it was damn near impossible to get a dinner reservation for the first three nights there. The second was that we celebrated my 40th birthday while we were there and my husband reached out before arrival about trying to do something special and they told him to talk to concierge upon arrival and then when we got there he was told it was too short of notice. I think the issue was we were NOT platinum club so they wouldn’t do anything special for us. Others mentioned on different social media posts that they were platinum club and posted pics of their room decorated. Kinda saddening but oh well. Aside from that everything else was wonderful. Shout out to all the employees there that bust their butts everyday to make our vacation so perfect.
2025 年 7 月入住 6 晚

2/10 糟糕

Bleon

与家人及幼儿出行, 与家人出行, 团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a bad experience at Marina El Cid. The room was old and smelled bad, the food was the same every day and not fresh, and the staff didn’t seem friendly or helpful. The beach was full of rocks and seaweed, and it wasn’t good for swimming. We waited a long time just for pool towels, and the Wi-Fi barely worked. For the price we paid, it was not worth it. I wouldn’t stay here again or recommend it to anyone.
2025 年 6 月入住 10 晚

10/10 超赞

Maria Dolores Rojas,Mountain view

与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
I really liked the property, the very friendly staff, the gardens, the food, I liked everything. 100% would recommend the hotel because you can walk freely and use all the pools in the 3 hotels or Comoeen any of the 3 hotels without restriction. What I did not like was the head of security, who was very polite and very despotic with the guests and with the drivers who pass through the clients to get them to the airport, I would only give him some Training on how to treat the clients. I understand that he is doing his job, but he does not have to treat clients badly, there is a way to speak with respect.
2025 年 6 月入住 7 晚

8/10 还可以

Marlaine

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful!!! ...except for the wild life. The coati were taking over eating the leftovers outside of the hotel rooms..
2025 年 7 月入住 4 晚

8/10 还可以

Mihwa,Oakville

与家人及幼儿出行, 与家人出行
满意:住宿条件和设施,清洁度
This was our third visit to this resort. The Italian restaurant in the Marina El Cid lobby was absolutely excellent, and the staff were incredibly friendly and professional. We were already aware that the sea isn’t very clean during this season, so the smell was understandable. There was an overwhelming amount of seaweed, and we felt bad for the staff who had to clean it up every day. My son really wanted to go canoeing despite the seaweed, and we were very grateful that one of the staff members helped make that happen. The only disappointing part of our stay was the nighttime entertainment. Unlike in previous years, where there were fun shows for kids, this year’s performances were boring and uninspired. We ended up skipping them entirely and heading to the pool at night instead. Also, the showtime was changed from 8 PM to 9 PM, which was too late for many kids, who just went back to their rooms because they were too tired. This resort is still one of my favorites, and I’d love to come back again next year. However, unless the nighttime shows improve and the water quality at the Marina El Cid pool gets better, we may not return.
2025 年 7 月入住 7 晚

10/10 超赞

MARTIN

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
The food was delicious!
2025 年 6 月入住 7 晚

10/10 超赞

Alma

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice, great food and fun shows.
2025 年 7 月入住 5 晚

8/10 还可以

Samantha Diana

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Our room wasn’t the best or what we booked but everything else made up for it and gave us a great family vacation.
2025 年 7 月入住 7 晚

10/10 超赞

Francis

满意:清洁度、员工和服务、住宿条件和设施
Best place with 9 restaurants. Plenty of good food and the staff is awesome too. Lots of swimming pools around the hotel. The place is huge but the can move you around with the golf carts.
2025 年 6 月入住 5 晚

10/10 超赞

Maria

与家人出行
满意:清洁度、服务设施、住宿条件和设施
First time all inclusive-Excellent experience.
2025 年 7 月入住 4 晚

10/10 超赞

Michael

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Property was well maintained and had an air conditioned enclosed lobby (huge plus). Main buffet was small and food was decent. All of the restaurants restaurants we went to were great. The lunch at Dalia’s or the Mexican restaurant were awesome (honestly would return just for that). No issues using the amenities at the sister resorts. Would definitely stay here again. Only drawback was the large amount of sea weed at the beach, but that seemed to be affecting the whole Maya Riviera.
2025 年 6 月入住 5 晚

10/10 超赞

Reynaldo Tavarez Lugo

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Todo excelente muy recomendado
2025 年 6 月入住 7 晚

10/10 超赞

Elia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was super friendly and helpful… Moises the concierge at the lobby of El Cid was such a huge help to us. He is so awesome… the food was great and the rooms were clean…we look forward to going back soon… absolutely loved it!
2025 年 6 月入住 7 晚

10/10 超赞

ANGELA LYNN,Marietta

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My family enjoyed all three properties of El Cid. We ended up moving to a swim up room at Ventus from Marina. Although it was the same style room, 1-bedroom, Ventus was much more updated. Never had an issue getting a seat at the pool and I believe they were sold out that same week. Dinner reservations were taxing, missed two nights of a sit-down dinner because nothing was available. No biggie as they do have buffet options.
Swim up room.  Ventus.
Swim up room.  Ventus.
Restaurants
2025 年 6 月入住 6 晚

10/10 超赞

Holly Allison

与家人出行
满意:住宿条件和设施,清洁度
The resort itself and service were fantastic. It's a beautiful resort with all sorts of fun things to do and areas to hang out. I would definitely recommend. The downside was the poor wi-fi. As a business owner we always have to work on some level and it was a challenge on the property, but no when we were on excursions?? They gave us two codes and they only worked for the single device you entered the code on. We asked for another and were charged $60 for each additional code and they were all crappy. I'm not trying to be negative, but we live in an era where wi-fi should be a given and not charged for, especially since we were Platinum Club level.
"Party Pool" in middle of property.
2025 年 6 月入住 8 晚

10/10 超赞

Osmin Del Campillo

满意:住宿条件和设施,清洁度
It is a nice property.
2025 年 6 月入住 7 晚

10/10 超赞

Amela

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great service
2025 年 6 月入住 7 晚

10/10 超赞

Alejandro

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Pros: The entire staff was extremely friendly and always willing to help with anything you needed. The food was very good at the buffets and sit-down restaurants. The activities were fun and suitable for all ages. The service was excellent. Cons: Reservations at the sit-down restaurants were very limited because advance booking is required. The hotel's location isn't the best, as it's very far from the city center. Accessing Uber is nearly impossible, and the only option is to take a taxi from the hotel if you want to explore Cancun on your own without a tour.
2025 年 6 月入住 7 晚

6/10 一般

Terry Michael Denny,,Birmingham

与家人及幼儿出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
The beach was terrible, I guess the way it’s designed with the jetty next to it but it is a magnet for seaweed. They put bumpers out in the water that seemed to help collect it. Also it smelled so bad. No one used the beach. Reservations were also a problem. We were there 5 days and only got 2 restaurant reservations, and not the restaurants we wanted, the rest of the time we had to eat at the buffet. Very disappointed.
2025 年 7 月入住 4 晚

10/10 超赞

Johanna

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Everything was perfect! 😊
2025 年 6 月入住 5 晚

10/10 超赞

Luis,San Jose

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The staff at all the restaurants that we visited was top notch, the pool personnel and the coffee shop were really nice and friendly, very attentive. The food was excellent quality and great taste, the only drawback would be that we booked a room for 3 adults and where provided with only 2 access codes for wi-fi, very annoying
2025 年 6 月入住 7 晚