Food was excellent! No shortage of bedroom linens and towels !
Denise
2025 年 5 月入住 8 晚
10/10
Great place
Javier Hernandez
2025 年 5 月入住 3 晚
6/10
The resort was ok. Quiet not much entertainment. Each time we ordered a buggy to go to a restaurant or around property drivers were not available. Food was ok. Mediterranean restaurant we did not like. Foam party which our group of 11 were looking forward too cancelled. Not a place for high energy fun. Quiet layed back n quiet.
Afroza
2025 年 5 月入住 7 晚
10/10
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Joanna Arely Rivas
2025 年 5 月入住 7 晚
8/10
The people and the weather are outstanding. The beach is what it is . Can't control the ocean.
MICHELLE
2025 年 5 月入住 7 晚
8/10
This property is very beautiful with lots of amenities. The staff is great and very courteous. They have lots of activities and offer a kids club which is also greay so the parents can have some alpne time. The roof top pool was a great quiet place to hangout. The downside to this resort is the food and drinks. Everything was below subpar to saybthe least. If it wasn't for the extremely poor food and beverages I'd give it a 5 star. Also without any control by the hotel the beaches were infested with seaweed and not enjoyable as well
Christopher
2025 年 5 月入住 5 晚
10/10
Everything was amazing, even though there’s not much of a beach, everything else was perfect.
Jessica van
2025 年 5 月入住 7 晚
10/10
Staff was very kind and accommodating. Room was very clean and food was delicious. A great resort and would go back again!
Caleb
2025 年 5 月入住 6 晚
8/10
Todo bien a excepción del personal que tiene muy mala actitud
Dinorah
2025 年 5 月入住 2 晚
10/10
Buen lugar, lindo, limpio, comida rica, personal amable. Todo bien :)
Denise Eichelmann
2025 年 5 月入住 5 晚
10/10
We enjoyed our stay at the El Cid. We went with the Platinum upgrade but found we really didn’t use it that much. Everything was easy to do without the extra service. The sargassum is really bad right now along the whole coast from Cancun down to Tulum. Some resorts have placed barriers out in the ocean to block it and others like the El Cid don’t. So don’t expect to use the beach at all. The smell can be rough sometimes but the pools are amazing and help make the experience much better. The hotel is really trying so you can’t blame them. Hopefully the sargassum problem is less when we return as the hotel really is great.
Toby-Joe
2025 年 5 月入住 6 晚
10/10
We had a wonderful couple of days at this resort. The staff are so awesome and friendly making the experience enjoyable and comfortable. The food at the buffet was very good with a new theme every night. The areas all around the resort including our room were impeccably clean and you can tell this resort prioritizes cleanliness. Overall great experience and would definitely come again!
Kayla
2025 年 5 月入住 4 晚
4/10
Es imposible nadar en la playa, llena de zargazo y piedras la playa, si buscan meterse a la playa está no es la opción por ningún motivo. No volvería a hospedarme por esa razón…
German Velez
2025 年 5 月入住 4 晚
8/10
Na
Pawanpreet Kaur
2025 年 5 月入住 6 晚
10/10
Highly recommended. I give 5 stars
Janet Mutuc
2025 年 5 月入住 5 晚
10/10
Felt very luxurious, loved the many seating area's for leisure and relaxation.
Claudia
2025 年 5 月入住 5 晚
10/10
Great if you like staying on property or only taking official excursions. Taxis charge a bit extra to go to the property as it is not right near town. The restaurants requiring reservations are great and the main one not requiring reservations is good but a bit repetitive, but it can be challenging to get a reservation so get them as soon as you can and be flexible.
Timothy N
2025 年 3 月入住 6 晚
10/10
The only thing that isn’t absolutely fantastic is the beach, even in its best day it’s not nearly as nice as many others. Overall, a fabulous experience and place.
Lukas
2025 年 5 月入住 5 晚
8/10
Stayed with my family, it was kid friendly and had fun activities daily. The staff was great, they all were so friendly and helped as much as they could. Food was not the best but overall experience was an 8/10
Erica
2025 年 4 月入住 5 晚
10/10
Elcid is excellent, lots of pool and rooftop bars are awesome. Food is hot and very good people are nice. They put their hand on their heart when they greet you. Beach is not great.
Kenneth
2025 年 5 月入住 9 晚
10/10
We had an amazing time! The hotel is very nice, food was superb and the service incredible. We will definitely go back!
Abigail
2025 年 5 月入住 6 晚
10/10
Grrat place
Michael A
2025 年 5 月入住 4 晚
10/10
Staff was great! Food was great. Lots of places to walk on site with pools and bars. We will definitely be coming back!
Derick
2025 年 5 月入住 7 晚
10/10
Staff was very friendly. Food options were great. Seperate dinner offerings on resort were great. Big pools and lots of places to lay in the sun. We will definitely be coming back.