Crystal Cancun is a great all inclusive resort for the family. Especially those with young children. This staff for friendly and the place was claim. The food was good but could improve. We purchased the all inclusive which also included drinks. The alcohol was definitely not top shelf. But the overall is experience was good. They have a great pool and one area has a swim up Bar. And the beach is absolutely stunning.
Sherri
2025 年 5 月入住 3 晚
10/10 超赞
Francisco
与配偶出行
2025 年 5 月 3 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
La Torre A del complejo no es tan moderna, tiene detalles en las habitaciones qué hay que actualizar, pero esto no interfiere en la comodidad ni en la experiencia de viaje.
Las vistas del mar caribe son increíbles desde la prepiedad
Francisco
2025 年 4 月入住 3 晚
8/10 还可以
erika
2025 年 5 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Es limpia y tiene todos los servicios de un All inclusive
erika
2025 年 4 月入住 2 晚
8/10 还可以
Gamaliel
与家人出行
2025 年 5 月 1 日
满意:服务设施,清洁度
Le falta variedad de comida, entretenimiento, muy aburrido
Gamaliel
2025 年 4 月入住 4 晚
10/10 超赞
LETICIA GONZALEZ
与家人出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel, el servicio de restaurante muy variado, la atención del personal excelente me da mucho gusto contar con un lugar tan agradable en México
LETICIA GONZALEZ
2025 年 4 月入住 3 晚
2/10 糟糕
Nayda E Santini
与家人出行
2025 年 4 月 28 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The staff has terrible customer service skills. Very rude
Nayda E Santini
2025 年 4 月入住 4 晚
8/10 还可以
Kamila,Newark
2025 年 4 月 27 日
不满意:员工和服务
The location was great. But their food and services are not good
Kamila
2025 年 4 月入住 3 晚
10/10 超赞
Yunier
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施
Lo que más me gustó fue la atención y amabilidad de las personas , lo que menos me gustó fue que en todos los restaurante no es todo incluido como dicen hay una carta de los cuales tienes que pagar
Yunier
2025 年 4 月入住 3 晚
8/10 还可以
charlie
与家人出行, 与配偶出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施
i recommend
charlie
2025 年 4 月入住 5 晚
4/10 很差
Joanna,Whittier
与家人及幼儿出行, 与家人出行
2025 年 4 月 25 日
不满意:住宿条件和设施
This hotel is in a great beach location the staff is pretty nice. The food is good in the à la carte restaurants and ok in the am Buffett.
There really isn’t any options out in the pool area. There isn’t any grills or anything that you could grab while you’re in the beach or pool area they also don’t have service to bring you. You could dry yourself off and go eat at the lunch buffet or go back to your room and order room service .
The rooms are old/not remodeled -the beds were basically sitting on top of wooden sticks bases- that were peeling off from the corners. it’s not anything luxurious or nice as you would not expect for the price. They only had shampoo and body wash they did not have any conditioner container in the room that we stayed. The walls are not necessarily wiped well in the restroom the cleanliness is not thorough. The all inclusive indicates that there are certain brands of tequila included however every time we asked for traditional reposado they either did not have it at the lobby, Or if they did have it back in the pool bar then they said they were out for the day. As they do prefer for you to buy bottle service and reserve the Bali beds -if you do that then you could purchase food and they will serve you at the beach in the beds.Be prepared to tip well- we’re talking about more than five dollars or ten dollars each round since it seems like that is not enough anymore. The beach is beautiful but crowded and lots of outside peeps.
Joanna
2025 年 4 月入住 4 晚
2/10 糟糕
Kayla
与配偶出行
2025 年 4 月 25 日
满意:清洁度
不满意:服务设施,员工和服务
This hotel caters to locals and many of the staff members do not speak English. We had a 8th floor room, which had a nice view and AC worked good. Overall cleanliness was good. Nothing exciting about the restaurants. Very limited beach and pool chairs with shade. Hotel staff held us from leaving when our ride was there because they needed a “check out ticket” which wouldn’t have been a problem had we known that, but literally locked the door on us from leaving. We will never be returning here. Pay the extra money for a nicer resort.
Kayla
2025 年 4 月入住 4 晚
10/10 超赞
Roxy
与配偶出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Es un hotel muy bonito, la playa está preciosa y se puede nadar.
La comida es rica pero muy poca, no hay tanta variedad.
Roxy
2025 年 4 月入住 4 晚
10/10 超赞
Arlon
与配偶出行
2025 年 4 月 21 日
满意:服务设施,清洁度
Preciosa y todos muy amables
Arlon
2025 年 4 月入住 4 晚
10/10 超赞
Luis Jesus Garza
2025 年 4 月 18 日
Excelente
Luis Jesus Garza
2025 年 4 月入住 2 晚
2/10 糟糕
JOHN,Verona
2025 年 4 月 18 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Out date and very loud music that lasts until 4:00 am.
JOHN
2025 年 4 月入住 6 晚
6/10 一般
Liudmila
2025 年 4 月 16 日
满意:服务设施
No hay Aqua en las botellas y me dijeron que necesitaba comprar por 25 pesos)
Liudmila
2025 年 4 月入住 7 晚
10/10 超赞
Travis
与配偶出行
2025 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The service here is amazing the wait staff are amazing! Sergio is spectacular and was always so kind and hard working—- he made our visit so special! We tried drinks we never even heard of and he constantly made every visit to buffet so memorable. He is the best waiter we’ve ever had in our life. Lulu, our room cleaner left us amazing towel animals and really made the room amazingly special. This is our second time here and the experience was so special this time because of the staff. I will visit again just because of Sergio and Lulu. Thank you guys from the bottom of our hearts!
Travis
2025 年 4 月入住 10 晚
10/10 超赞
Luis
2025 年 4 月 13 日
Luis
2025 年 4 月入住 8 晚
8/10 还可以
Waleska Letterni
2025 年 4 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
Waleska Letterni
2025 年 4 月入住 7 晚
10/10 超赞
Zavion
与配偶出行
2025 年 4 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First time staying it was amazing wish I didn’t have to leave