El servicio de JC en la playa estuvo espectacular!
Gracias ☺️
Vanesa
2025 年 5 月入住 1 晚
2/10 糟糕
Paul
与家人出行
2025 年 5 月 6 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not a great hotel!!
- Hotel exterior is crumbling, rooms in need of refresh.
- The booking system for the 2 seated restaurants is antiquated and annoying. Having to wait in line to book something the next night or you are out of luck is awful. If you aren’t there 20 minutes early you are not getting a table.
- Annoying sales staff trying to sell you time shares or VIP memberships.
- This was Mexico, have MEXICAN food!!!
- We had someone in our group that has multiple severe food allergies and has stayed here previously with kitchen management being very helpful, one of the main reasons we picked this location. This time the kitchen management was not helpful in the slightest. They provided no assistance and seemed more bothered than anything else.
- Wedding on site is all about the up sale of additions to your wedding to make them the most amount of money off you. Wedding planner was not attentive.
- After the wedding the bride and groom rented a catamaran for an hour sunset cruise. Boat bilge stopped working, boat started to fill with water. Boat members spent an hour replacing bilge.
Management did not care about our safety or concerns after the cruise. Bride and groom spent last 4 days of trip arguing with management. They agreed to refund 300.00 which has not happened. Manager even said if we were VIP members this would never have happened as he would have taken care of us personally. What a joke.
This hotel does not care about guest safety. Do not stay here.
Paul
2025 年 3 月入住 7 晚
4/10 很差
Brent
与家人及幼儿出行
2025 年 4 月 28 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
We stayed at Mia Reef Isla Mujeres for five nights. Check-in on Monday was a bit uncomfortable and unwelcoming. After settling into our room, we discovered that a key electrical outlet wasn’t working. Since there was no phone in the room, we had to walk back to the lobby to request a repair and were told maintenance would be sent. Unfortunately, no one showed up — not after the first request, nor after two additional follow-ups over the next two days. Eventually, we gave up.
A similar pattern of poor follow-through occurred when we requested extra towels and again when we asked for complimentary decaffeinated Nespresso pods after they were not restocked.
As for the dining, the two “step-up” restaurants — the Cevichería and María’s — seemed more like "step-downs" compared to the buffet.
Finally, the colony of terns inexplicably moved from their Sanctuary to just outside our villa, might have brought a smile to Alfred Hitchcock’s face, though not necessarily ours.
Brent
2025 年 4 月入住 5 晚
10/10 超赞
Javier
2025 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Todo excelente !!
Javier
2025 年 4 月入住 3 晚
10/10 超赞
Derik Matthew
与配偶出行
2025 年 4 月 24 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is our favorite resort. I can not recommend it enough.
Derik Matthew
2025 年 4 月入住 7 晚
10/10 超赞
Madeline,Lavon
与家人出行, 与配偶出行
2025 年 4 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beach was beautiful, and the bartenders were great. Not the best food at the resort, but there is strip full of restaurants right down the road. The deluxe villa ocean view room did not disappoint. The view was beautiful.
Madeline
2025 年 4 月入住 5 晚
10/10 超赞
Luis Enrique
2025 年 4 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Muchas gracias por todo
Luis Enrique
2025 年 3 月入住 1 晚
10/10 超赞
jhonatan
与家人及幼儿出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beaxh was amazing
jhonatan
2025 年 4 月入住 2 晚
10/10 超赞
Ricky Anthony
与配偶出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was family friendly and safe. The staff were accommodating and kind. We can’t wait to come back with our kids and grandkids.
Ricky Anthony
2025 年 4 月入住 6 晚
8/10 还可以
Tracy
团体旅客
2025 年 4 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
My second time going to Mia Reef and looking forward to going back.
Tracy
2025 年 3 月入住 7 晚
10/10 超赞
Sarah
与配偶出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had an excellent time at the Mia Reef Isla Mujeres resort. The property is quite unique as it is located on its own little piece of the island, but it is really accessible by foot to the main town area as well. (You can walk from the ferry or take a quick taxi, its really that close!).
The beach is not very big, BUT it is really easy to access the water; this is a great place for amateur snorkeling for all ages. We saw a lot of fish in the water. It is also very safe for non-swimmers and children because the water is very shallow around most of the beach area. Great for floaties too!
The room was spacious and well equipped. The amenities were good. The only issue we faced was some drainage problem in the shower in our room, but it was nothing major.
The food was very good and varied over our stay. The drinks were great too, with a wide variety.
We would like to give a special shout out to the concierge, Arturo, for his kindness and attention to us.
All of the bar and restaurant staff were absolutely exceptional as well; they were kind, attentive and fun to be around. Thank you all!
We highly recommend this resort for young families and couples of all ages!
Sarah
2025 年 4 月入住 7 晚
10/10 超赞
Cheryl
团体旅客
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施
Overall a FANTASTIC stay as ALWAYS!!! The staff AMAZING, JC and bartender Julio, well, these amigos are simply one of a kind and made our stay even MORE SPECIAL!!! Also, Daniel, Pedro, Marilou, Bernardo, and so many others provided EXCELLENT service along with wait staff at check in. Can't wait to see you all again next year, or before :)
Cheryl
2025 年 3 月入住 12 晚
2/10 糟糕
Rod
2025 年 4 月 9 日
不满意:清洁度、员工和服务、住宿条件和设施
Poor staff and grounds property run down
Rod
2025 年 4 月入住 3 晚
10/10 超赞
Noah
2025 年 4 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Noah
2025 年 3 月入住 4 晚
6/10 一般
Brian Cole
与配偶出行
2025 年 4 月 6 日
This resort is all about the water access. The food was better than 2 years ago and the restaurant staff are all wonderful. The drinks are always made too strong and there needs to be an actual margarita mix used for a “regular” margarita.
Brian Cole
2025 年 3 月入住 8 晚
8/10 还可以
Leslie
团体旅客
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a wonderful vacation. Great escape and the service is incredible. This was my second visit and it was so great to see so many of the same staff from my visit 2.5 years ago.
Leslie
2025 年 3 月入住 4 晚
10/10 超赞
Victor A
与配偶出行
2025 年 4 月 4 日
满意:住宿条件和设施,服务设施
Staff did an outstanding job making us feel at home
Victor A
2025 年 4 月入住 1 晚
8/10 还可以
Rosario
2025 年 4 月 3 日
Rosario
2025 年 3 月入住 2 晚
8/10 还可以
Maira
2025 年 4 月 2 日
Muy lindo lugar, excelente servicio
Maira
2025 年 3 月入住 3 晚
10/10 超赞
Garry
2025 年 4 月 2 日
满意:清洁度
Garry
2025 年 3 月入住 4 晚
10/10 超赞
Mary
与家人出行
2025 年 4 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
What I liked about the Mia Reef was that it was its own island and felt exclusive. Staff members went out of their way to assure all of our needs were met.
Definitely will come back!
Mary
2025 年 3 月入住 4 晚
10/10 超赞
Miriam
2025 年 4 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
This property was amazing, beaches are breathtaking. The only thing we didn’t like was the concierge that day tried to tell us that the hotel only takes cash for tours and that anyone else would scam us if they said they took card. He also tried to get us to Zelle him or PayPal his friend. Be cafe with that, do not Zelle or PayPal anyone, there are plenty of awesome tour companies in the city and within walking distance.