2/10 糟糕
Elizabeth
2025 年 8 月 13 日
不满意：住宿条件和设施，服务设施
I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd.
You are basically paying to sleep in a room, nothing else is attached.
Elizabeth
2025 年 8 月入住 2 晚
