坎昆皇家海滩酒店 - 全包有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

坎昆皇家海滩酒店 - 全包住宿费用是多少？

截至 2025 年 7 月 14 日，我们找到的坎昆皇家海滩酒店 - 全包 2 位成人 1 晚最低价是 US$264.46（不含税费），入住日期是 2025 年 7 月 19 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

坎昆皇家海滩酒店 - 全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

坎昆皇家海滩酒店 - 全包的停车费是多少？

该住宿免费提供自助停车。

何时可在坎昆皇家海滩酒店 - 全包办理入住？

开始办理入住：15:00；停止办理入住：午夜。在限定时间内可安排延迟入住。

何时可在坎昆皇家海滩酒店 - 全包办理退房？

退房时间为正午。延迟退房会收取费用（视客房供应情况而定）。

坎昆皇家海滩酒店 - 全包提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮（需遵守相关限制），活动包括：足球、排球、舞蹈课程等等。

坎昆皇家海滩酒店 - 全包的地址在哪里？

这家饭店区酒店依傍着海滩，距离黄金岛、La Isla购物中心和酒店区海滩不到 2 公里。而且，加维奥塔阿祖尔海滩和伊贝罗斯塔坎昆高尔夫球场距离酒店不到 5 公里。

坎昆皇家海滩酒店 - 全包点评、优惠和照片 2025

Q: 坎昆皇家海滩酒店 - 全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 坎昆皇家海滩酒店 - 全包的停车费是多少？

该住宿免费提供自助停车。

Q: 何时可在坎昆皇家海滩酒店 - 全包办理退房？

退房时间为 正午。延迟退房会收取费用（视客房供应情况而定）。

6/10 一般

Charlie

2024 年 1 月 12 日

2024 年 1 月入住 7 晚

8/10 还可以

Nina

与家人出行

2024 年 1 月 11 日

满意：员工和服务，清洁度

Service is good, facility is old and not many restaurant to select

2023 年 12 月入住 7 晚

2/10 糟糕

Jaime Mondragón

与家人及幼儿出行, 与家人出行

2025 年 7 月 11 日

Una experiencia decepcionante desde el primer momento Nuestra llegada al Hotel Park Royal Cancún fue un verdadero calvario. El servicio en recepción fue atroz, y no uso esa palabra a la ligera. La supervisora que nos atendió no solo estaba evidentemente de mal humor, sino que fue altanera y completamente déspota. En lugar de ayudarnos a resolver una situación con nuestra reservación, nos dijo con total indiferencia que lo solucionáramos por nuestra cuenta. Una respuesta inaceptable viniendo de alguien en un puesto de supervisión. El proceso de check-in tomó más de dos horas, y para colmo, íbamos con niños. Nadie nos ofreció una solución ni mostró empatía. Fue una total falta de profesionalismo y humanidad. Por más amenidades o ventajas que tenga el hotel, el pésimo trato al cliente arruina por completo la experiencia. Si tienen la oportunidad de venir a Cancún, sáltense este hotel. Hay muchas mejores opciones donde al menos el trato es digno y respetuoso. No lo recomiendo bajo ninguna circunstancia. El servicio deja muchísimo que desear y el mal sabor de boca con el que uno se va no lo compensa ni la mejor vista al mar.

2025 年 7 月入住 5 晚

2/10 糟糕

Cristal Rodriquez Heredia，Baytown

与家人及幼儿出行

2025 年 7 月 11 日

不满意：清洁度、服务设施、住宿条件和设施

This property is not well maintained our first night was not a good experience we had to look for everything staff is not attentive rooms need a lot of maintenance our hot tub didn’t work and door latch was broken a/c leaked we had to lay towels so it wouldn’t be slippery also beds were old mattresses all ripped we will not me coming here ever again also restaurants were not good at all food was nasty and waiters were very rude

2025 年 7 月入住 6 晚

2/10 糟糕

Danielle Kelly

2025 年 7 月 10 日

不满意：服务设施

Family of 5-3 teenagers.June 29 -July 4.First impression-Felt outof place.If U are from the U.S/don't speak Spanish, DO NOT CHOOSE THIS HOTEL.Employees were RUDE.If you spoke Spanish, you were fine.If you didn't, you were treated like a low class citizen.We paid$$$$ for a room with a terrace pool, ocean or lagoon view.We were put on 0 floor in the condo building NO VIEW unless you peaked thru the groves and saw the kiddie pool.If U wanted to go dinner anywhere but the buffet,U had to make reservations.Which is a joke.U must download the app,so if you don't have a smart phone your out of luck. Buffet was horrible My phone was having issues,the staff refused to book for us.Couldn't accommodate family of 5.The manager suggested(no joke)just make a reservation for 4.He wanted me to leave one of my family members out.We celebrated 2 birthdays.My daughter's birthday was amazing-Italian restaurant.Our waiter sang to her.Wonderful.2 days later we celebrated our son's birthday-Mexican restaurant & NOT acknowledged.They give you a flyer at the desk for you to figure the hotel on your own.If your hungry after 10pm,oh well. NO ROOM SERVICE but says they do on flyer.Flyer says that the buffet is open from 11pm-2am It's not.The water is not potable. They give 2 cheap plastic flasks so you can fill them with water. Down in the stairwell. No water bottles.Our room wasn't cleaned nor mini fridge stocked for 2 days.Theyallowed 5 drinks per day. I want a refund!!!!

2025 年 6 月入住 5 晚

6/10 一般

lena

与家人出行

2025 年 7 月 10 日

满意：员工和服务，清洁度

不满意：住宿条件和设施，服务设施

Staff was amazing, but the resort was disappointing. Room smelled musty, A/C leaked when adjusted, and it was freezing cold. Pools lacked enough seating, and I got a rash. Common bathrooms were dirty and often flooded. Food was average, and reservations were hard to get. No hot water for a day, with no notice. Not a luxury stay—wouldn’t return.

2025 年 6 月入住 9 晚

10/10 超赞

Dawn Marie

2025 年 7 月 9 日

满意：清洁度、服务设施、住宿条件和设施

Friendly staff.

2025 年 3 月入住 6 晚

4/10 很差

Kyle

与家人及幼儿出行

2025 年 7 月 4 日

不满意：员工和服务，清洁度

We had a very disappointing experience at this resort. On the first morning, the lobby supervisor targeted my father-in-law—who doesn’t speak Spanish and has limited English—offering “50% off excursions” while repeatedly asking to see his credit card. We later realized they were trying to sign him up for a resort membership without clear explanation. When we declined, the staff became rude. On day three, a vent above our toilet leaked water and a black substance. Despite reporting it, no one came to check, and I ended up cleaning it myself. This showed a complete disregard for guest safety. We were also hit with hidden fees at check-in and were double-charged for excursions with no resolution. Dining was frustrating—we were told to book through an app that never had availability. Our "butler" was unhelpful and just referred us back to the app. We were constantly approached by staff trying to sell services, making the stay feel more like a sales pitch than a vacation. The only positive aspects were the kid pool, which kept our child entertained, and the beach area, which had good shade. However, the beach had a heavy seaweed buildup, making it unpleasant to enter the water. We’ve visited Cancun many times, but this was by far the worst experience. Management clearly doesn’t care, offering only copy-paste replies to negative feedback. Save your money and go elsewhere.

2025 年 6 月入住 4 晚

6/10 一般

aimer

与家人出行

2025 年 7 月 4 日

Excellent location No AC in lobby Access to restaurants reservations was terrible

2025 年 6 月入住 5 晚

4/10 很差

Lina

与家人及幼儿出行

2025 年 7 月 4 日

不满意：员工和服务、服务设施、住宿条件和设施

We stayed 12 days here and before we were approached to become members which we ended up signing up for , we had better service in the entire hotel specially in the buffet several days we requested drinks and never arrived or the waiter never came to serve us the drinks also i had to find my own high chair or my toddler had no where to sit . The family suit bathrooms smell like sewage and mold the entired 12 days we stayed also the other guest there were super loud children screaming late at night and early morning and the housekeepers will have loud conversations in the hall way early morning with the employees and other guest . The 3 restaurants there are average but the worse one was definitely the mexican restaurant nothing was good there. We ended up going to eat authentic mexican food somewhere else outside the resort overall for the 6k we spent for 12 days and the 4 hour presentation to get us to become members which we did was not worth it all that money at all at most 3k will not be returning here.

2025 年 6 月入住 12 晚

10/10 超赞

Dixit

与家人出行

2025 年 7 月 2 日

满意：清洁度、服务设施、住宿条件和设施

Excellent service

2025 年 6 月入住 4 晚

10/10 超赞

Ana Lilia Chaparro

与家人及幼儿出行

2025 年 7 月 1 日

满意：员工和服务，清洁度

Excellent

2025 年 6 月入住 3 晚

8/10 还可以

Stacy Diane

与家人及幼儿出行

2025 年 7 月 1 日

满意：清洁度、服务设施、住宿条件和设施

The beach was lovely. The staff is very friendly and helpful. We were disappointed that we were not able to get a reservation at the restaurants.

2025 年 6 月入住 8 晚

4/10 很差

Ashraf

2025 年 6 月 28 日

不满意：住宿条件和设施，清洁度

Main door was not locking leaking in the shower

2025 年 6 月入住 5 晚

8/10 还可以

Gary，W. Terre Haute

与家人出行

2025 年 6 月 28 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The property is very clean and at times there seems to be more employees on staff caring for the grounds and guests than guests. The wait staff in the restaurants are great. The food is ok, of course it could be better but it is not bad. Our room's a/c had a musty odor that was hard to get use to, but it is the tropics. The rooftop bar was a treat, the beach was wonderful. Shopping mall directly across the street a big plus. Our largest issue was by the time we figured the place out it was time to go home. This was our second time at the Park Royal Cancun and we will definitely keep it on our list for consideration.

2025 年 6 月入住 6 晚

8/10 还可以

Hugo

与家人出行

2025 年 6 月 28 日

满意：住宿条件和设施，清洁度

Es buena

2025 年 6 月入住 5 晚

10/10 超赞

Oscar Thomas de Aquino

与家人及幼儿出行, 与家人出行

2025 年 6 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Every thing is perfect

2025 年 6 月入住 5 晚

4/10 很差

MAYRA IBARRA

团体旅客

2025 年 6 月 26 日

不满意：住宿条件和设施，服务设施

La comida está muy fea y peor el snaks y les falta limpieza a los baños de las albercas y la atención el la recepción muy mala

2025 年 6 月入住 4 晚

10/10 超赞

Susan，Zihuatanejo

与家人出行

2025 年 6 月 25 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Un excelente lugar para disfrutar en familia

2025 年 6 月入住 1 晚

4/10 很差

Christopher Blaine

与家人出行

2025 年 6 月 23 日

不满意：服务设施，清洁度

Great property location. Staff and management were amazing. Food was terrible to the point we ate off the resort more than we ate on the resort. Pools were very small and only stayed open until 8:00pm. The swim up bar was in the "family/kids pool" instead of the adult pool. There wasnt many pool loungers and guests had to be up by sunrise to save any seats for the day. Alcohol was watered down and only beer of choice was dos equis... (not good). Beds were hard as rocks. Bathrooms had mold in the shower and on the wall. Hot water did not work in our shower. Time share personelle are everywhere, relentlessly pushy and make it difficult to enjoy your vacation. Park Royal website states the hotel has laundry facilities and this is false. No microwave in room. Mini fridge doesnt keep drinks cold. I will not be returning to this resort and i would not recommend it to other travelers.

2025 年 6 月入住 10 晚

4/10 很差

Olinda

2025 年 6 月 23 日

Room was musty and unless you are a member

2025 年 6 月入住 5 晚

10/10 超赞

Diana Idaly

与家人出行

2025 年 6 月 22 日

满意：清洁度、服务设施、住宿条件和设施

perfect getaway , staff was so nice, food was amazing, so much nature .

2025 年 5 月入住 3 晚

6/10 一般

Monse

2025 年 6 月 22 日

满意：清洁度

2025 年 6 月入住 4 晚

10/10 超赞

Amanpreet，Linthicum

与家人出行

2025 年 6 月 21 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

I love this hotel, customer service was great but the pools were so full all the time and not as clean and it was hard to get dinner reservations. They had plenty food options at buffet but I would’ve loved to try other places.

2025 年 6 月入住 4 晚

10/10 超赞

Tyson

与家人出行

2025 年 6 月 19 日

满意：清洁度、员工和服务、住宿条件和设施

Great time! Stayed in the suite with terrance and there was a ton of room for us. Everything about the place was awesome from the food to the area. A nice little mall with tons of places to shop at as well as an aquarium. When it rained it would flood the room with water as the rain would seep through the patio doors, although I think that this was only a problem for our room the staff did come clean it up right away. Also the phone was not working for most the stay so we couldn't get much room service but other than I would totally stay again!

2025 年 6 月入住 7 晚

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坎昆皇家海滩酒店 - 全包

Park Royal Beach Cancun - All Inclusive

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