Nice location, food was ok, dining reservations were impossible, service terrible.
Jerry
2025 年 5 月入住 6 晚
8/10
Swim out room and services were great! Property was well maintained and staff were friendly.
Clarissa
2025 年 5 月入住 6 晚
6/10
I liked everything except the restaurants. The food was bland and not good at all.
Regaysha S
2025 年 5 月入住 4 晚
10/10
This place was amazing! A big shout out to Marla & Karla! They were literally THE BEST! They make you feel so special & they are so sweet! I got sick while at the resort unfortunately. They checked on me everyday to see how I was feeling! Thomas & I had a blast guys! Cant wait to come back!
Christina Rose Grant
2025 年 4 月入住 5 晚
10/10
Expedia VIP staff made the stay special
Royston
2025 年 3 月入住 7 晚
10/10
It was a great get away. We had so much fun and the staff was amazing.
Adam
2025 年 5 月入住 4 晚
10/10
The resort is about 4 years old, very well maintained with easily accessible facilities, pool and beach areas.
Ewa
2025 年 5 月入住 5 晚
8/10
The check in process was a bit slow. But the stay made up for it. The food was great the spa and gym was amazing. The beach was awesome as well. The adult pool was a bit dirty at times. The lazy river was the best to just lounge around in. Overall the stay was amazing and my wife and I had a great time.
Damien Gregory
2025 年 5 月入住 7 晚
8/10
Enjoyable stay!
Tremayne
2025 年 5 月入住 3 晚
10/10
Staff are very friendly and are abundant. They go out of their way to make sure you are taken care of. Food is very good as well.
Wayde
2025 年 5 月入住 8 晚
4/10
There was a bad smel in our room and the bathroom. Really strange this is 5 star property. Nothing compared with the hotel next door Secrets Playa Blanca.
Really disappointed.
Sarah
2025 年 5 月入住 1 晚
10/10
It was perfect
cosimo
2025 年 4 月入住 4 晚
8/10
Our concierge Marla was fantastic. A little disappointed in some of the wait staff as they didn’t seem very friendly or helpful. Maybe they were unstaffed. The food was not the best besides the sushi place it was fantastic along with our waiter!
Blair
2025 年 4 月入住 7 晚
10/10
Genevieve
2025 年 4 月入住 7 晚
10/10
The staff is amazing and friendly with quick efficient service. Overall amazing beautiful resort with hardly any bugs and wildlife which really suprised me. They are always raining the cleanliness of the resort which I appreciate and it was an overall a 10/10 experience.
Rajvir Singh
2025 年 4 月入住 6 晚
2/10
I stayed at 2 other resorts and way better entertainment, music was horrible in the club from all 12 of my group that went said the same thing cold shower not hot water once’s or warm
Jadyn
2025 年 4 月入住 6 晚
10/10
Hotel room, food and staff were wonderful. Expedia host Marla made our life easier since day one. She assisted booking all of our dinners including romantic beach dinner. She was always available to answer our questions
Elizabeth
2025 年 4 月入住 4 晚
10/10
Les gens pouvaient réserver les chaises à la piscine en mettant des serviettes emes’ils n’occupaient pas les places. C’est dommage et ça limitit grandement les places à la piscine …..
Annie
2025 年 4 月入住 7 晚
4/10
Nyeefa Mishay
2025 年 4 月入住 3 晚
4/10
I was disappointed with my stay and I go to Cancun atleast once a year. We always get a swim out room and this stay was no different. But the 2 rooms we got were beach facing and got NO sun. The water was freezing and we were unable to use the swim up. The room needed some upgrading. The mattress was the hardest mattress I’ve ever slept on at a resort. And out shower smelt of mildew from the drain. We told our concierge but all that was done was air freshener was sprayed. Sadly, we won’t be returning to this resort.
Alba
2025 年 4 月入住 4 晚
10/10
Great resort
Lynne Carmen Marie
2025 年 4 月入住 5 晚
8/10
The resort was absolutely beautiful and all staff were very kind.
Raghad
2025 年 4 月入住 6 晚
10/10
Great property. Beautiful views. Just a bit unorganized with some of the logistics.