Went on a trip with a few of my boys, overall the trip was good. Although the resort rooms weren’t the best. The air conditioner in the rooms was absolutely terrible…literally was letting out warm air. The food wasn’t bad for an all inclusive. (We only had breakfast).
For towels for beach/pool you need a card to rent the towel for the day. We didn’t know of this till we left Mexico and they charged us $59 USD (they never gave us towel cards). Also keep in mind they do not allow smoking by the pool or bars but there is a designated smoking/vaping area which is 5 feet from the pool, we didn’t understand what difference that 5 feet made but it’s a rule I guess. Overall I gave the place a 3.3/5!!
Besfort
2025 年 5 月入住 3 晚
8/10
Food wasn't that Good.
Buffets were the same everyday nothing changed in the menu.
Even the good at dinner at restaurants wasn't that great we stayed 4 nights and end up eating 2 of those nights outside from the resort even though we had all inclusive.
Gurpreet
2025 年 5 月入住 4 晚
10/10
We went to celebrate our daughter and son-in-law’s 30th birthdays and our son’s college graduation. Everything was wonderful!! I would recommend trying the different restaurants. Every meal was delicious. The resort was clean and I mean you saw staff cleaning all of the time. There’s no reason to leave the resort but there are souvenir shops across the street. I would definitely go back.
Shelia
2025 年 5 月入住 4 晚
10/10
Loved this resort
So relaxing and very clean
Very nice views
Great food options
Harkirat
2025 年 5 月入住 4 晚
10/10
Everything was fantastic! I do wish making dinner reservations would have been an option!
Salinna
2025 年 5 月入住 4 晚
10/10
Riu Cancun did not disappoint. I felt safe and the accommodations were great. Fos was great and I will be back again!!!
Daniel
2025 年 5 月入住 2 晚
10/10
The food was good, staff great & very helpful & activities were also good
Carlos
2025 年 5 月入住 4 晚
6/10
Average place for price - lots of bars and restaurant options; shows/activities slightly below average; food good but not wow; rooms average; definitely a younger crowd due to the price range
Kerri
2025 年 2 月入住 5 晚
6/10
The good : The hotel is close to all the clubs,shopping and restaurants. Location is clean. Staff is friendly and helpful. Beach is great. Pools are nice. Wasn’t as loud as other review said. You hear people coming back from clubs etc. But you’re in Cancun it’s fine.
The bad: Our room had a hot water issue. So it was a chance if you had a cold shower or not. Told the front desk but nothing ever happened. A bottle in the cabinet kept falling out. They fixed it once but it fell out again and never fixed it again.
The odd: there is a frosted window from the shower to the room. Which is a little weird when friends are staying together. We asked if there was another room we were told there wasn’t one (Not sure if none or all occupied)
Hotel food wasn’t bad no one went hungry. We tried the Italian restaurant it was ehh. Fill up on the buffet part of it because the entree is small. We also tried the steakhouse. That was pretty good. Just hot because it’s outside seating. Drinks we not strong but good. The wait staff at the quiet pool was great. May stay again but would maybe try something else
James
2025 年 5 月入住 5 晚
8/10
los cuartos estan muy viejos las camas muy viejas todo lo demas muy bien
Andres
2025 年 5 月入住 4 晚
10/10
Su equipo de animación está excelente !!!! Mucho ambiente muy alegre !!!
FERMIN
2025 年 5 月入住 4 晚
10/10
It was a wonderful experience. First time at an all inclusive resort and the services were excellent!!
Peter-Rock
2025 年 5 月入住 5 晚
8/10
Overall good ! Food is good but I have had better at other hotels.
Kim
2025 年 5 月入住 4 晚
10/10
Great food options, attentive service top to bottom
Paul
2025 年 5 月入住 4 晚
10/10
Brad Allen
2025 年 5 月入住 5 晚
10/10
Good night shows
Luis
2025 年 4 月入住 8 晚
6/10
Location was wonderful. Spa services were top notch. Everything else was average. If you do not prefer seafood most of the restaurant menus were limited. I have stayed at other RIU resorts where water bottles were avaible at all times. At this resort you had to request it and wait for it to be delivered to your room( sometimes that did not happen). Pretty much the resort is what you pay for and I was not disappointed based on the price I paid. All the employees do a great job and are very kind.
Sara Lorraine
2025 年 4 月入住 6 晚
4/10
Food was horrible, room needs some tic and service could improve. First and last time staying there. Would do better research next time for a real 5 star hotel.
rafael
2025 年 5 月入住 4 晚
10/10
Service
Brenda
2025 年 2 月入住 5 晚
10/10
Good experience, excellent staff in all areas always trying to make you feel good. Great activities to make your stay fun .
Carlos
2025 年 5 月入住 4 晚
10/10
The property was quite and very relaxing. Two out of three pools were the best options. The swim up pool gets very dirty very fast.