The 2 bdrm suite was amazing, very spacious and clean. The resort was well maintained, pool area was great with a lot of activities. Food was good, being able to order food to the pool and/or beach was amazing. Dinners at the restaurants were good- some better than others. Having a personal concierge that I was able to text to make dinner reservations and ask questions was a nice touch. Please Note this resort is a cashless resort and you need your room card to check out of each restaurant (even the buffet) to leave an optional tip- this had both pros and cons: I liked not having to carry cash but having to wait to check out of the buffet, drink orders and all the restaurants was a little odd. No entertainment at the resort but I was not expecting any since the location and proximity to walk or take public transit to the mall ect was perfect. Overall, I would definitely go back to the Royal Sands.
Rosemary
2025 年 4 月入住 7 晚
10/10 超赞
Wanseok
与家人出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Wanseok
2025 年 4 月入住 4 晚
2/10 糟糕
Rekha
2025 年 5 月 4 日
不满意:员工和服务
If your not a member don't go here. Regular guest get treated like dirt. You get reservations only after member even if you call really early.
Apparently all inclusive doesn't mean all inclusive some foods are in clouded other aren't some drinks are included others are not.
If you want unfriendly and rude unacommadating staff here is the place to be!
If you want to wait half hour for a straw or 90 minutes plus for your dinner go here.
If you want to rind rubber bsnds, yes rubber bands in your soup definitely go here.
When we reported getting the rubber band in the soup guest service said we'll there is nothing he could do. We told him we will write a review about it. He response was go right ahead do what you have to do I can't stop you! In a highly unpleasant manner.
The soup was also never changed they let the guest and member continue to eat from the buffet pot.
Also they reported on there website that children stay free. They don't. I had to pay for my kids. I stayed fighting with them for over 3 hours until I just paid for the kids and went about my week.
Cancun was beautiful. Just don't stay at this hotel.
I will be back but never to this resort even if it was the last one standing. You will get better accommodations camping on the beach!
Rekha
2025 年 4 月入住 7 晚
2/10 糟糕
Rekha
与家人及幼儿出行
2025 年 5 月 4 日
不满意:服务设施,员工和服务
If your not a member don't go here. Regular guest get treated like dirt. You get reservations only after member even if you call really early.
Apparently all inclusive doesn't mean all inclusive some foods are in clouded other aren't some drinks are included others are not.
If you want unfriendly and rude unacommadating staff here is the place to be!
If you want to wait half hour for a straw or 90 minutes plus for your dinner go here.
If you want to rind rubber bsnds, yes rubber bands in your soup definitely go here.
When we reported getting the rubber band in the soup guest service said we'll there is nothing he could do. We told him we will write a review about it. He response was go right ahead do what you have to do I can't stop you! In a highly unpleasant manner.
The soup was also never changed they let the guest and member continue to eat from the buffet pot.
Also they reported on there website that children stay free. They don't. I had to pay for my kids. I stayed fighting with them for over 3 hours until I just paid for the kids and went about my week.
Cancun was beautiful. Just don't stay at this hotel.
I will be back but never to this resort even if it was the last one standing. You will get better accommodations camping on the beach!
Rekha
2025 年 4 月入住 5 晚
10/10 超赞
Nidal
2025 年 5 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Great Hotel, rooms are amazing, the view is beautiful. Missing the nightly activities
Nidal
2025 年 4 月入住 6 晚
10/10 超赞
Arturo
与家人出行
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gustó mucho sus instalaciones, el servicio y atención de su personal en general. Pero con oportunidad en servicio de elevadores, faltan opciones de alimentos preparados al
momento en el buffete.
Arturo
2025 年 4 月入住 6 晚
6/10 一般
saurabhkumar
2025 年 5 月 3 日
满意:住宿条件和设施,员工和服务
WiFi did not work on 4th floor
saurabhkumar
2025 年 4 月入住 3 晚
10/10 超赞
Mara S
与家人出行, 团体旅客
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful vacation with friends and family! Our room was lovely and very clean. Staff members were kind and accommodating.
Mara S
2025 年 4 月入住 5 晚
10/10 超赞
Jerry A
2025 年 5 月 2 日
满意:清洁度、服务设施、住宿条件和设施
The sand was cleanly white, water was light blue! Will definitely come back again!
Jerry A
2025 年 4 月入住 7 晚
8/10 还可以
Siegfred
与配偶出行
2025 年 5 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice vacation
Siegfred
2025 年 4 月入住 3 晚
10/10 超赞
Gus
2025 年 5 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Went here for our first time in Cancun and it was perfect
Gus
2025 年 4 月入住 4 晚
8/10 还可以
Mahdi
与家人出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a wonderful stay at the Royal Sands! The property is exceptionally clean, with a beautiful and well-maintained beach that was a highlight of our trip. The staff were friendly, welcoming, and always quick to respond to any request. Our suite felt more like a one-bedroom apartment, complete with a full kitchen, which made it perfect for a comfortable, extended stay. The amenities and activities offered were fantastic and kept us entertained throughout. While some parts of the unit are still awaiting full renovation—such as the older fridge and a bathtub with a few rust spots—it didn’t take away from the overall quality of our experience. If those items are renovated or if they have fully renovated suites, we will definitly return to this resort.
Mahdi
2025 年 4 月入住 4 晚
10/10 超赞
Patricia
2025 年 5 月 1 日
满意:清洁度
All of it!
Patricia
2025 年 4 月入住 8 晚
6/10 一般
Tami Rebecca
2025 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The all inclusive package at this resort is a C- at best. The draft beer is watered down & if you want any other Mexican beer its an upcharge in can or bottle. The mixed drinks are horrible as well, hardly any liquor. The food was C- at best as well. It got worse when Holiday Inn took over. Tried to Americanize it for profit.
Tami Rebecca
2025 年 4 月入住 5 晚
10/10 超赞
Africa
2025 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Everything
Africa
2025 年 4 月入住 4 晚
10/10 超赞
Sharnjeet Kaur
与配偶出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was attentive. The amenities were reasonable. Overall a wonderful experience!
Sharnjeet Kaur
2025 年 4 月入住 7 晚
8/10 还可以
Kimberly
与配偶出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was kept very clean and the service of the staff was very good. A drawback was having to switch rooms on Saturday for guests with a Saturday to Saturday booking.
Kimberly
2025 年 4 月入住 3 晚
6/10 一般
Christine Ann,Foxfield
与家人出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great resort, wonderful food. But! management needs to visit other 'all-inclusives' to see how it can be done better. The staff spend so much time filling out receipts for zero dollars, and then taking your room key for everything! Why. It's all inclusive, plus we all have arm bracelets on. Makes service slow as wait staff are filling out paper and taking keys that you have to then wait for. Spoils it a bit!
Christine Ann
2025 年 4 月入住 5 晚
10/10 超赞
Lida
与家人出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food and the staff are amazing. The beach is one of the nicest beaches I’ve been to . It was nice relaxing stay. The only issue was no shows in the evening. It was extremely quiet , and other than the buffet . Not much was going on. I would highly recommend this resort. Just keep in mind there will be not much going on in the evenings.