Amazing hotel. From the staff and their friendliness, to the amenities - loved every aspect. A peaceful and relaxing holiday, right on the beach, and close to plenty of restaurants and venues. Will be back again!
Anita
2025 年 1 月入住 5 晚
10/10 超赞
Maria,Bethesda
2024年12月23日
Maria
2024 年 12 月入住 2 晚
10/10 超赞
Ash
与配偶出行
2024年12月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property
Beautiful rooms
Staff were really nice
Lovely breakfast overlooking the ocean
Will come again
Ash
2024 年 12 月入住 1 晚
10/10 超赞
Ash
与配偶出行
2024年11月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent property but I didn’t receive the VIP upgrade
Disappointing
Am back there on 3 December
Hope to get it then
Ash
2024 年 11 月入住 1 晚
10/10 超赞
Lidija
与家人出行
2024年11月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Stay at Como Uma Canggu. The staff are amazing and very accomodating.
Lidija
2024 年 11 月入住 6 晚
8/10 还可以
Vanessa,BONDI JUNCTION
与家人出行
2024年11月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There has been a change in how they charge for book now pay later. They failed to advise in a timely manner that they needed a deposit 24 hours before checking. We received a whatapp text in transit and it was just very sloppy. You need to state at time
Of booking that you require a prepayment 7 days prior - they kept sending me the cancellation notice and I never cancelled !!! It’s was distressing to say the least. We were upgraded to a garden room which was much appreciated.
The staff as usual were great and the complimentary massage as a VIP was worth it.
The only complaint about this property is during busy period the pool staff need to clear the cabanas and pool chairs. People think they can dump their stuff and leave for the whole day only to return at the end of the day when that is a loss of revenue for the hotel as other guests wanted a daybed and we’re going to spend money and eat. Please revise your policy and advise guests that belongings will be removed and the lounge made available if they leave it unattended for more than 60 minutes. It’s not fair for the other paying guests.
Also there was a big noise complaint as there was bass music coming from
One of the bars until 3am and it was so loud. The Como is so far removed and a luxury hotel not a backpacker hotel but with the new beach clubs around and restaurants the music is so loud. Please work with the local authorities to come to an agreement about the sound being turned down after midnight
Vanessa
2024 年 10 月入住 6 晚
6/10 一般
Heather
2024年11月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and very friendly kind.
The beach was very dirty
Heather
2024 年 11 月入住 3 晚
8/10 还可以
Michael
2024年10月23日
满意:清洁度、员工和服务、住宿条件和设施
The room was amazing. The restaurant was good for breakfast. The amenities are really good. The staff went above and beyond to make sure our stay was enjoyable. The Pilates instructor was good. Service was impeccable. Unfortunately, there was a very strong smell in the room (humidity/mod). It made it very difficult to sleep at night as the smell becomes stronger. If you are sensitive to smell I would be careful with this place. Otherwise it was great.
Michael
2024 年 10 月入住 2 晚
10/10 超赞
Pawan
与配偶出行
2024年10月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything about the resort !
Pawan
2024 年 10 月入住 2 晚
10/10 超赞
Crystal
2024年09月28日
Crystal
2024 年 9 月入住 2 晚
10/10 超赞
penny
团体旅客
2024年09月22日
满意:清洁度
Amazing place to stay. I would love to live there it was so great!!!
penny
2024 年 9 月入住 3 晚
6/10 一般
Julie Ann
与家人出行
2024年09月14日
Wish I had read the reviews before we booked! Here we are looking at a wall, no view at all.
The cleaning and restaurant staff are fabulous, very nice to deal with and helpful. Breakfast has been beautiful each morning and we have enjoyed the pool. So there are some positives just a real shame about the room situation, it’s been very poorly designed.
Julie Ann
2024 年 9 月入住 5 晚
10/10 超赞
Na Yeon
2024年09月9日
满意:员工和服务、住宿条件和设施、客房舒适度
Na Yeon
2024 年 8 月入住 3 晚
10/10 超赞
Kristian
2024年08月24日
满意:清洁度、员工和服务、住宿条件和设施
Kristian
2024 年 8 月入住 4 晚
10/10 超赞
Sufen
与配偶出行
2024年08月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, warm and friendly staff. Spa massage was relaxing as always and the breakfast is something not to be missed
Sufen
2024 年 8 月入住 1 晚
10/10 超赞
Abby
2024年08月5日
Abby
2024 年 7 月入住 3 晚
6/10 一般
Sarah
2024年06月28日
满意:清洁度、员工和服务、住宿条件和设施
Sarah
2024 年 6 月入住 7 晚
8/10 还可以
Jason
与配偶出行
2024年06月5日
满意:清洁度、员工和服务、住宿条件和设施
Nice property and very accommodating staff. The hotel didn’t feel much different than a standard hotel in the states. Pristine rooms and wonderful onsite food options made up for the lacking wow factor.
Jason
2024 年 6 月入住 2 晚
4/10 很差
louise
2024年06月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
An old girl now but location excellent
We've stayed at Como Canggu before as well as Ubud & Maldives. Como Canggu presents as a 5 star but boy there is lots of room for improvement.
We checked in at 3am after a very long flight delay, and paid for the day before. Walked in and had to walk straight out due to the strong odour of mould. Wowee. Another room organised within 30 mins.
Como Beach Club was full of screaming unsupervised children. Twas crazy! Spoke to staff and they advised that the parents were in the restaurant having lunch. Yikes! There really should be a separate area for families. A Beach Club is to be enjoyed for a quiet swim or a cocktail by the pool, reading a book, not screaming children. Never again! I didn’t pay $1100 per night to go to Como Beach Club and experience that. Another guest got involved but it was a ridiculous situation 🙄.
The staff are the best asset of the hotel. Cannot fault anyone. From Reception, to Restaurants, to Gym, to Housekeeping and Gardeners ... every single one has a beautiful smile and a greeting to you. They really do make the resort.
The rooms are going to need an update soon. Some lights didn’t work but they were replaced within 24hrs though.
The location on the beach is phenomenal though. A+ for location. Would I return? For the pricing, no. Better value for us elsewhere.