Beautiful accessible location close to public transportation and some good restaurants/stores. Staff were friendly. Affordable by Alberta standards, but still WAY too expensive for what they provide. Everything was extremely old, or not working correctly. Our first room did not have a nice smell of cleanliness. There were stains on the carpet, the phone was very stained and run down, the walls smelled of grease/food and people. There were tons of bugs flying around and landing on the bed (maybe from cleaners leaving door open at night while cleaning). Lots of dust everywhere coming from the carpet. We asked to be switched to a different room (it was a loft room with 2 floors and 3 beds, even though we only needed one but that's all they had last minute which we appreciated). Even though it smelled better, we soon noticed that this new room also had major issues: There was a white stain dripping down from the couch onto the carpet (you can only wonder what this would be!). There was a circular red stain (maybe blood) on one of the upstairs beds. The other upstairs bed had squished bugs/dirtyish sheets). So we decided to go with the downstairs bed. Unfortunately halfway through the night we realized that this room did not have AC, or a fan. We were boiling hot. We went to look for a phone to call reception to borrow a fan and then realized this room had no phone! They offered us 15% discount off the 1st night. We believe we should have been offered way more.