Recommended this good quality hotel, I stayed for 3 nights, there is no refrigerator in the room, the service and facilities are very good.
CHING-PIN
2022 年 11 月入住 2 晚
10/10 超赞
CHING-PIN
2022 年 12 月 2 日
CHING-PIN
2022 年 12 月入住 1 晚
6/10 一般
Joan
2022 年 11 月 14 日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Disappointing service
The property is well designed and well fitted. Location is perfect and just doorsteps to main attractions at city centre. However, the service was terrible and I'm unable to reach any staffs during my visit. No one at the front counter during check in, so I used the app to check in. Would love to check the potential of late check out but I could reach no one by call/ in app chat box - which is not functioning at all. When I went down to front desk in the next morning, the female reception was so blunt and said no one can be offered late check out today - which I supposed to entitled a 2 hours late checkout as a gold member. (Not to mentioned I have already sent an email to check but with no reply before my visit)
Moreover, I've got all my payment settled with hotels.com during booking, and I still got another invoice from the hotel charging me the room rate after auto check out. No one is getting back to me into this matter afterwards.
I think the hotel is obviously understaffed and management have to make some move about this.
Joan
2022 年 11 月入住 1 晚
10/10 超赞
XIAOXIAO
与家人出行, 团体旅客, 商务旅客
2022 年 8 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and new
XIAOXIAO
2022 年 8 月入住 1 晚
10/10 超赞
Steven
2025 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff at check in were very helpful, room was excellent coffee very good and breakfast was good quality with great choices
Steven
2025 年 5 月入住 1 晚
6/10 一般
james
2025 年 5 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
I was disappointed that there was no access to the spa unless you paid per person, disappointed by my stay as I stay in a lot of hotels and considering this is supposed to be one of the best in Cardiff it did not live up to the standards you might expect. No parking
james
2025 年 4 月入住 1 晚
10/10 超赞
terry
与配偶出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location for exploring the city. Very clean. Excellent room.
terry
2025 年 4 月入住 2 晚
10/10 超赞
Emma
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lonely hotel with a fab spa
Emma
2025 年 4 月入住 1 晚
10/10 超赞
Rosemary
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice old heritage hotel.
Rosemary
2025 年 4 月入住 4 晚
10/10 超赞
Amy
2025 年 4 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Great property and central.
Amy
2025 年 4 月入住 5 晚
10/10 超赞
tracey,new london
与家人出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fabulous experience all round ! Check in staff were lovely and friendly and very accommodating. Rooms were top notch and Elemis products were welcomed. Used the spa and enjoyed the experience. Can’t wait to stay again.
tracey
2025 年 4 月入住 1 晚
8/10 还可以
Denesha
与配偶出行
2025 年 4 月 22 日
满意:清洁度、服务设施、住宿条件和设施
.
Denesha
2025 年 4 月入住 1 晚
10/10 超赞
Natasha
与配偶出行
2025 年 4 月 22 日
满意:员工和服务、服务设施、住宿条件和设施
The spa is spectacular!
Natasha
2025 年 4 月入住 1 晚
10/10 超赞
Rafi
2025 年 4 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect
Rafi
2025 年 4 月入住 1 晚
10/10 超赞
John
与配偶出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We thoroughly enjoyed our stay in the Park gate ideally positioned in the centre gives you many places to dine or drink.
If there was one minus it was the hot food side of the breakfast.The plates were cold and the food in the tureens were left to become empty before refilling.
The sausages seemed to have been cooked hours earlier, the rest was equally cold just not good enough for that standard of hotel.
John
2025 年 4 月入住 1 晚
8/10 还可以
Joseph
团体旅客
2025 年 4 月 18 日
满意:住宿条件和设施,清洁度
Quite average overall for the price
Joseph
2025 年 4 月入住 1 晚
10/10 超赞
Mimi
与家人出行
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Restaurant food was delicious. Staff were friendly. Room was clean and spacious.
Mimi
2025 年 4 月入住 1 晚
10/10 超赞
Daniel
与配偶出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just amazing overall
Daniel
2025 年 4 月入住 1 晚
6/10 一般
Claire
商务旅客
2025 年 4 月 13 日
满意:清洁度、服务设施、住宿条件和设施
It’s a beautiful hotel and have previously enjoyed my stay. This time I got provided an accessible room, which was changed on request as I am not a fan of a wet room bathroom. The second room was on the first floor overlooking the entrance to the stadium with no net curtain and little privacy unless the curtains were entirely shut. So I was disappointed. The bed was extremely comfortable and an excellent shower.
Breakfast was broadly good with the exception of the scrambled eggs which were not hot, and there was no cheese out.
It’s still much better than other hotels but for a hotel of this quality the little things were disappointing.
Claire
2025 年 4 月入住 1 晚
10/10 超赞
Hamad
2025 年 4 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Hamad
2025 年 3 月入住 4 晚
10/10 超赞
Joe
2025 年 4 月 8 日
Joe
2025 年 4 月入住 1 晚
10/10 超赞
Charlotte
与配偶出行
2025 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Parkgate is the perfect place to get away from the world. The service is topnotch and the staff are always incredible and will always welcome you with a warm smile. The room service was aldo great and nothing was too much trouble. We had stayed in the Tower Suite and as always it was stunning, quiet and the perfect place to just quiet the mind. It has to be my most favorite room, not only because it's beautiful but it feels like a quiet secret getaway.
Always a pleasure.
Charlotte
2025 年 4 月入住 1 晚
10/10 超赞
Adam
2025 年 4 月 6 日
Adam
2025 年 4 月入住 1 晚
10/10 超赞
Hannah
与家人及幼儿出行
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, beautiful room. Couldn't recommend enough.
Hannah
2025 年 2 月入住 1 晚
10/10 超赞
Ronald
与配偶出行
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel in a perfect location to enjoy Cardiff.