The rooms that are advertised on Expedia are not pet friendly even though the information contains the charge for dogs. I booked a stay for my partner's birthday at the weekend and on arrival we were downgraded because we came with our dog.
The hotel advised that what we should have done is booked through the website but on inspection their personal website doesn't make clear which stays are for dogs either (it's the garden ones)
It put a damper on the weekend, could have potentially scuppered the trip if no back up rooms were available and staff seemed to distance themselves from Expedia bookings and were not willing to make an exception.
The property itself is impressive and the grounds and location are fantastic but the customer service could be better
Laura
2024 年 5 月入住 1 晚
8/10 还可以
真实旅客
2024 年 5 月 10 日
满意:清洁度、住宿条件和设施、客房舒适度
Nice Hotel - small food portions
Nice hotel. Clean rooms and comfortable beds.
There were a view issues with the service, but management sorted them out quickly.
Food portion on small side for a man’s appetite.
真实旅客
2024 年 5 月入住 3 晚
2/10 糟糕
真实旅客
商务旅客
2024 年 1 月 29 日
Rooms were freezing
真实旅客
2024 年 1 月入住 1 晚
10/10 超赞
Anthony
商务旅客
2023 年 8 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
1 night work trip
One night stay for work, staff were all friendly and helpful, room was really nice and the food was fantastic.
Anthony
2023 年 8 月入住 1 晚
10/10 超赞
Simon
2023 年 8 月 2 日
Simon
2023 年 8 月入住 1 晚
8/10 还可以
Rhian
2023 年 6 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Countryside hotel with stunning sea views
Beautiful sea views and only a 25 minute walk down to the beach. The main hotel had gorgeous original architectural features which made it very beautiful. The food was lovely.
Rhian
2023 年 6 月入住 2 晚
8/10 还可以
CLive
商务旅客
2023 年 6 月 4 日
满意:员工和服务、住宿条件和设施、客房舒适度
Yes I would recommend
Lovely hotel with stunning views. For us it was a little bit out of the way as the taxi service there is poor. However if you don't mind using your own car then I would highly recommend it.
CLive
2023 年 6 月入住 1 晚
10/10 超赞
Joanne
2023 年 5 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Joanne
2023 年 5 月入住 1 晚
2/10 糟糕
A D
2023 年 5 月 2 日
A D
2023 年 4 月入住 2 晚
10/10 超赞
Mark
2023 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pure relaxation
Beautiful location and views from our junior suite. Had a sea view from the balcony. Room was large, had all amenities, and quality fittings. Staff were very welcoming, and made the stay even more enjoyable. Breakfast was excellent with good choices available. In house spa treatments were excellent an good value for money.
Mark
2023 年 4 月入住 2 晚
10/10 超赞
Peter
商务旅客
2023 年 4 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stunning location, very helpful staff, well maintained…..perfect!
Peter
2023 年 4 月入住 1 晚
10/10 超赞
SUSAN
2022 年 10 月 9 日
Fantastic hotel
Fantastic stay at a great country house hotel. Views are amazing. Food was delicious and service outstanding. Highly recommend
SUSAN
2022 年 10 月入住 2 晚
6/10 一般
Janet
2022 年 9 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Our stay
We only stayed one night. The staff were lovely the hotel was lovely and clean. Breakfast was all you would expect from such an establishment. The only disappointing aspect was we were allocated a room up three flights of stairs with just a skylight. Also there was no lift and although I did manage the stairs I have mobility issues so was not the best for me.