After emailing them about a flight delay, I was told I would still be picked up at the airport. Upon arrival at Belize City, Tropic Air attempted to call them numerous times to advise them of my arrival time in Caye Caulker, but received no answer. At the CC terminal, they were finally able to reach someone who told them that there was no one available to pick me up. I took a taxi and when I checked in, I was handed a key, and told I was on the 2nd floor. I had to tell the young man that I could not lug a 50 lb suitcase up the stairs. He seemed put out that he had to provide that service. The room was smaller than expected, although very clean. The first thing I noticed is that the only lock is on the flimsy door knob. No deadbolt, no chain, no peephole. At least there was security at night, until I caught him sleeping on 3 occasions. There is no safe in the room (which I did ask about prior to booking, so I brought my own). I watched another guest buy a substance from a local downstairs, while security was present. There was a late, loud party that I thought was coming from a group of ladies, but after consulting with another unhappy guest, it was right next door to them where the young man who works there is staying. They banged on the adjoining door to try to get some sleep. The cleaning ladies are wonderful and friendly and did a great job. The a/c works well, so there are 2 positive points. Oh, and 3 if you count the fact that the toilet paper isn't the cheap stuff, lol.