6/10 一般
Mary
与配偶出行
2025 年 5 月 26 日
满意：员工和服务
The staff were very accommodating, especially one supervisor who kindly offered me an umbrella so I could get to my car in the rain. However, there were a few issues during our stay.
The bed in our room was uncomfortable, which affected our rest. One of the elevators would jolt upon reaching certain floors, which was unsettling. I reported it to the front desk, and to their credit, they took it out of service the next day.
Another concern was the lack of clear stair access during a power outage caused by a storm. My husband and I had to ask a staff member where the stairs were, as they weren’t clearly marked. I also didn’t see an evacuation map near the elevator, which is concerning—especially in the event of an emergency like a fire. It could lead to confusion and panic if people can’t find the stairs quickly.
Lastly, the outdoor lounge area needs more attention. I found a toenail on one of the sofas, which was absolutely disgusting and raised concerns about cleanliness. Also the image on the Expedia page needs to be updated. It shows a nice patio with a fire pit. I was informed that this was removed awhile ago and the site needs to be updated.
Mary
2025 年 5 月入住 2 晚