Upon arrival, we were given a room that reeked of old cigarettes (non-smoking room). I spoke to the front desk, and he was more than willing to move us. However, around 10pm there was a bang at our door. The room we were moved to was apparently assigned to another guest who was attempting to get in. We spoke through a closed door and he was going to speak with the front desk agent to get re-roomed. We were asleep around 11pm with two children and there was another knock at the door. We spoke again through a closed door and it was another person (employee?) who was questioning the room assignment. This was completely uncalled for, as it scared us and the kids.
On top of the overall smell of old cigarettes throughout the hotel, and the inappropriateness of the knocking TWICE at the door, the room was old, dingy, in desperate need of updating and did not overwhelm us with cleanliness. Will be speaking to corporate about our experiences.