They were not helpful at all and the restaurant’s service and food was awful. I went up the the restaurant and ordered food to take back to my room. Waited an hour and my food finally came out but I had to wait another 10 minutes for the dessert. When I got back to my room and opened it up the steak and fries were cold. The steak was one the toughest piece of meat I’ve had. Also, the server gave me little plastic silverware! Also the brownie was so hard and crunchy, the only thing I could eat was the melted ice cream. When I was done I went down to the lobby to get some water. I told the staff about my experience. He obviously didn’t care. He said that’s too bad and that will be $4.00 for your water. I will never stay there again! There was one person that was very helpful and friendly. He went out of his way to help me. He was the gentleman that was handling valet parking. Save some money and govdown the street to Marriott where they actually care about your experience!!!
Kim
2025 年 5 月入住 2 晚
10/10 超赞
Rich
与配偶出行
2025 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome location and very friendly and helpful staff
Rich
2025 年 5 月入住 1 晚
4/10 很差
Mary
2025 年 5 月 10 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
The King room I paid for was not available when we checked in. Pretty disappointed. The staff seemed indifferent.
Mary
2025 年 5 月入住 1 晚
10/10 超赞
Leslie
与家人出行
2025 年 5 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice location
Leslie
2025 年 5 月入住 1 晚
6/10 一般
Jin
与家人出行
2025 年 4 月 26 日
不满意:住宿条件和设施,清洁度
Excellent location, friendly staff, but broken lighting fixtures made the room very dark, making the hotel room feel much older. Beds were stained, with an odd scent that further contributed to the old feel experience.
Jin
2025 年 4 月入住 1 晚
6/10 一般
Jason
与家人出行
2025 年 4 月 23 日
不满意:住宿条件和设施
Property is aging....needs a deep clean.
Staff was a little indifferent.
Jason
2025 年 4 月入住 1 晚
10/10 超赞
Nathalie,London
与配偶出行
2025 年 4 月 23 日
满意:清洁度、员工和服务、服务设施
A really cute hotel!
Nathalie
2025 年 4 月入住 1 晚
10/10 超赞
Tracy
2025 年 4 月 20 日
Tracy
2025 年 4 月入住 5 晚
10/10 超赞
carol
2025 年 4 月 16 日
carol
2025 年 4 月入住 1 晚
10/10 超赞
Christi
2025 年 4 月 16 日
Christi
2025 年 4 月入住 1 晚
2/10 糟糕
Jessica
2025 年 4 月 14 日
Jessica
2025 年 4 月入住 1 晚
10/10 超赞
Nachshon
2025 年 4 月 10 日
Nachshon
2025 年 4 月入住 1 晚
4/10 很差
ALLYSE
商务旅客
2025 年 4 月 7 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
extremely loud
very expensive
parking a huge issue
bed very uncomfortable
dated
dirty
ALLYSE
2025 年 4 月入住 1 晚
10/10 超赞
Kevin and Molly
2025 年 4 月 5 日
Kevin and Molly
2025 年 3 月入住 1 晚
4/10 很差
DAVID
2025 年 3 月 30 日
不满意:清洁度、服务设施、住宿条件和设施
Not like - the room furniture was a wreck. Shower stall rotted. Window frame totally janked. Generally the facilities were waaay below expectations for almost $300/ night. Coffee bar in lobby was sad looking and the food was bad.
DAVID
2025 年 3 月入住 3 晚
6/10 一般
Morris
与配偶出行, 商务旅客
2025 年 3 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
needs upating
Morris
2025 年 3 月入住 1 晚
10/10 超赞
Trimble
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Trimble
2025 年 3 月入住 1 晚
10/10 超赞
Michael
2025 年 2 月 23 日
Michael
2025 年 2 月入住 1 晚
10/10 超赞
kirsten
与家人出行
2025 年 2 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing from check in to check out. Toby was so helpful and nice. We had a great experience.
kirsten
2025 年 2 月入住 1 晚
10/10 超赞
Michael
与家人出行
2025 年 2 月 18 日
满意:清洁度、住宿条件和设施、客房舒适度
Michael
2025 年 2 月入住 1 晚
10/10 超赞
Matthew
2025 年 2 月 18 日
Matthew
2025 年 2 月入住 1 晚
8/10 还可以
Bonnie
2025 年 1 月 29 日
满意:清洁度
Bonnie
2025 年 1 月入住 1 晚
6/10 一般
Kristin
与配偶出行
2025 年 1 月 24 日
The property is in a great area and close to many restaurants and bars. It was also walkable to JPJ. The rooms are dated. The air unit was extremely noisy all night and we were unable to adjust the temperature.
Kristin
2025 年 1 月入住 1 晚
8/10 还可以
真实旅客
团体旅客
2025 年 1 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Save yourself a trip to the body shop, self park.
Hotel was nice and most staff were kind, friendly, and helpful despite the large volume of people trying to check in at the same time ahead of a show at JPJ area. The exception was the valet. I saw him get into a verbal altercation with a pedestrian that he almost hit with someone else’s car. We also witnessed the valet drive like a maniac when out of view of the lobby area. We decided to self-park.
I could have done without the fish hanging above the beds but that is probably a me thing and not a Hilton thing.