I did a pre check in the evening before arrival, but at 4:30 pm local time, my room still was not ready, and I had never received confirmation that my early check in went through. I received a room about 45 minutes later. At 10:48 pm local time, I received a text stating that my room is now ready and I can come to the front desk to pick up my keys. As a convention hotel, more staff should have been on hand to take care of two major events, our sorority's state meeting, and the dance convention.