I was not pleased the room we had reserved, a corner suite with fireplace, was not available. How does a hotel give away a room that has been reserved to someone else? I've never had that happen before. Unexceptable! We were placed in a one bedroom suite instead. The front desk clerk, Sam, was extremely appologetic and polite which helped with the situation. Overall, the hotel was nice but needs a bit of renovation. There needs to be ice machines on the floors as the ice maker in our room did not work. Also, the diswasher had not been emptied from the guests before.