The hot tub was cold and brown, and once I asked the front desk about it, he said it needed to be drained for maintenance. We had specifically booked a hotel with a hot tub because it was Easter and the kids were excited. There were bandaids and clumps of hair the size of my fist allover the pool deck. My son who is 9 and loves swimming refused to swim because of "germs" - That's a first, ever. It was that gross in there. Our 13 year old couldn't sit and watch tv on the pull out without it starting to close up on her, and the mattress was ripped all down the entire side. It was 3 inches thick with springs and it woke everyone up in the bedroom everytime she moved, all night long. Front desk told me I would be paying a $90 rate because of these issues, and once I got home and checked the charge - they didn't! I emailed them and they haven't replied and it's been a week. Lastly, although other guests activities aren't the hotel's responsibility, the walls were so thin that my kids and I heard people screaming having sex ALL NIGHT, MULTIPLE TIMES and it scared them. So the walls are very thin!
