There is no room available when i checked in at 3pm. The front desk only asked me to wait for an hour, but not offering any compensation until my friend asked for drink coupons.
The environment is good and comfortable in general, but there is room for improvement in terms of service
The overall service is great except for the breakfast. There is a lot improvement to be made on the variety and food quality (the fruit and cheese are the worst part during my 5 days of stay) of breakfast.
Beautiful place. Amazing food. Gorgeous staff (women and men alike) and all are kind and respectful and clean and helpful. All have translation apps and try genuinely their best to communicate in English with me without sounding like it's a chore.
One recommendation I would add is clear restaurant sifns\brands labels with map guide with "you are here" markers\checkpoints. I spent hours trying to find the entrance to the cafe and Italian Bistro after already trying the 5th floor restaurants. And the hotel is huge. If there was supposed to be a trail outside, o couldn't find it due to lack of signs. But i am only nitpicking because I needed any excuse to enjoy the lazy 5 star life instead of walking around :)