Worst hotel and customer service I have ever seen. We booked two rooms ,The rooms were dirty, stains on the sheets, toilets not functioning👎👎👎
Piratheesan
2023 年 6 月入住 11 晚
6/10 一般
MOHAMED RIFFKY
2023 年 5 月 6 日
MOHAMED RIFFKY
2023 年 5 月入住 2 晚
4/10 很差
Rajadurai
商务旅客
2023 年 5 月 4 日
不满意:清洁度、住宿条件和设施、客房舒适度
Rajadurai
2023 年 5 月入住 1 晚
2/10 糟糕
Nicolas
与家人出行
2023 年 1 月 3 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a horrible experience at this property. Arrived very late in the evening straight from the airport. Checked in, showered (the towels were very run down and the toilet leaked upon flushing) and found bugs in the bed and on the wall.
Called the front desk to ask for a new room, were told that the hotel was sold out, and that house keeping was on its way. After waiting and waiting for house keeping, went downstairs and were offered a new room (so, we were previously lied to). That room also had bugs in the bed.
We had no choice but to leave the hotel and search for new accommodations at 1.30 am. Of course, since we had to pay a walk in rate at the new hotel, the cost to us was significantly higher, but worth not sleeping in a bug-invested bed.
Very disappointed as we had stayed at this hotel previously pre-COVID and had a positive experience. We asked for a refund and were denied. AVOID AT ALL COSTS.
Nicolas
2/10 糟糕
ABHISHEK
2022 年 10 月 11 日
ABHISHEK
2022 年 10 月入住 2 晚
10/10 超赞
Nanthakumar
与家人出行
2022 年 8 月 13 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Happy with trip.
Hotel was vey nice areas little bit dusty because of rural road work
Good service. I recommend, and price slightly up
Nanthakumar
2022 年 8 月入住 1 晚
10/10 超赞
Nanthakumar
与家人出行
2022 年 8 月 12 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was amazing
Nanthakumar
2022 年 8 月入住 1 晚
4/10 很差
bharath
2022 年 8 月 5 日
bharath
2022 年 7 月入住 4 晚
2/10 糟糕
Chandralingam
商务旅客
2022 年 6 月 1 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
hotels.com misguided a 2 star hotel to 4 star
I dont know how its a 4 star hotel. we wrongly guided by hotels.com and robbed the money. No room wifi, electricity cut off at least 10 times a day, no hot water, dirty bathroom,
no pleasant staffs, specially there is a elderly person incharge in the morning breakfast and his look is asking why afre you coming to eat. no smile at all,
Chandralingam
2022 年 5 月入住 6 晚
10/10 超赞
Rukshan
商务旅客
2020 年 3 月 2 日
满意:清洁度、住宿条件和设施、客房舒适度
Rukshan
2020 年 2 月入住 2 晚
6/10 一般
RajkumarThiru,Colombo
商务旅客
2019 年 12 月 5 日
满意:员工和服务
不满意:住宿条件和设施
Bathroom unclean, lobby unclean, tight room size, WIFI was not stable. Overall the hotel is in poor condition, with minimal maintenance and overpriced rooms.
RajkumarThiru
2019 年 12 月入住 2 晚
10/10 超赞
Prakash
商务旅客
2019 年 6 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice staff,very good cleanliness ,centre of all amenities, one of the best rated.
Prakash
2019 年 6 月入住 2 晚
4/10 很差
DJ
商务旅客
2019 年 2 月 3 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
the dude at the front desk was a dick. there was no ac. there was no hot water
DJ
2019 年 1 月入住 1 晚
2/10 糟糕
ketheswaran
商务旅客
2019 年 1 月 23 日
不满意:清洁度、服务设施、住宿条件和设施
bathroom was smelling, room, windows all in bad condition.
food is very bad
lift is so bad
ketheswaran
2019 年 1 月入住 1 晚
2/10 糟糕
Rajeev,Chennai
2018 年 10 月 29 日
不满意:清洁度、住宿条件和设施、客房舒适度
No value for money, poor standard, too far from Airport, tariff charged too high - same available for Rs 1800/ on Make my trip and Gobibo, won’t book through Expedia in future, stop mailers or I will block you
Rajeev
2018 年 10 月入住 1 晚
8/10 还可以
真实旅客
2018 年 2 月 23 日
满意:员工和服务
Friendly staff but room subpar
Grand Residence should only be a 2 star hotel. I must say the customer service was good and the food at the restaurant was fantastic. On the other hand, the room was very basic and wasn’t the cleanest. The shower was lukewarm at best.
Also there is really nothing for a tourist to do in this area.
真实旅客
10/10 超赞
Arturo
2016 年 10 月 24 日
满意:清洁度、员工和服务、客房舒适度
buen costo beneficio, exelente servicio
muy buena por el costo, se esperan por ayudarte en lo que nesecites aun cuando no les corresponde
Arturo
6/10 一般
真实旅客
2016 年 4 月 1 日
满意:员工和服务
Fair for the price
Ok for a quick stay. No hot water but otherwise the room was ok for the price.
真实旅客
6/10 一般
Perry,Wisconsin
2016 年 2 月 7 日
满意:清洁度、员工和服务、客房舒适度
Hotel Staff Very Friendly, They even opened workout room early for me. One of the treadmills was broken. Good Business Class room. Nice up stairs restaurant. everything seems just kind of dark. being dark leaves me with the impression things are dingy. breakfast was ok, they made omlets to order
Perry
2/10 糟糕
Trine Angeline,kolding
2016 年 2 月 1 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel is under construction
Not a nice hotel - under construction.
Trine Angeline
8/10 还可以
syed,bangalore
2015 年 1 月 14 日
满意:清洁度、员工和服务、客房舒适度
good
it was just transits for a night
syed
2/10 糟糕
Avni,Atanta, GA
2014 年 12 月 21 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Grand Residence stay
this was the worst stay of my life. 1st time disappointed with Hotels.com recommendation. This hotels should have been rates 2 star not 4 star.
Avni
8/10 还可以
真实旅客
2014 年 11 月 3 日
满意:清洁度、员工和服务、客房舒适度
Nice hotel.
The overall experience was good. The restaurant was nice.