I wish I have chance to visit the hotel but I didn't due to booking mistake.
The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.
HuanYu
2025 年 1 月入住 1 晚
8/10 还可以
Karen
与家人出行
2025 年 5 月 4 日
满意:清洁度、服务设施、住宿条件和设施
Lovely hotel in glorious grounds. It was pleasant to stroll around the gardens.
We stayed 2 nights as we were attending a wedding in the area. Unfortunately there were renovations happening so a bit chaotic and noisy during the day.
Also bad for us as the wedding was Friday lunchtime and we were informed by the hotel the electricity would be off for an hour from 12 to 1pm. The water was also off which was a bit of a nuisance. Normally we would have been out and about anyway so wouldn’t have noticed. Just bad timing really.
Bins were emptied but milk not replaced so unable to wake up to morning coffee.
A pleasant hotel, close to Chester on a main bus route.
Karen
2025 年 5 月入住 2 晚
10/10 超赞
Christopher
与配偶出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice quiet location,looks very nice on arrival driving up the drive,Nice staff,Clean, Nice food,very well priced, will visit again
Christopher
2025 年 4 月入住 1 晚
10/10 超赞
Paulette
团体旅客
2025 年 4 月 18 日
满意:服务设施
Staff very pleasant and helpful
Paulette
2025 年 4 月入住 1 晚
10/10 超赞
Alison
与家人出行
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel, with lots of parking... even got quite close to main entrance which was good with our adult child on crutches and a few bags to carry. We ate dinner in the restaurant which was delicious and breakfast.
Alison
2025 年 3 月入住 1 晚
8/10 还可以
Kelsey
2025 年 3 月 24 日
满意:清洁度
Kelsey
2025 年 3 月入住 2 晚
10/10 超赞
Lee
与配偶出行
2025 年 3 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Good base for Chester
Lee
2025 年 3 月入住 2 晚
10/10 超赞
Michael
2025 年 2 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2025 年 2 月入住 1 晚
10/10 超赞
Mick
与配偶出行
2025 年 2 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel lovely evening meal and delicious breakfast, excellent staff very friendly, spacious suite with comfy bed.
Mick
2025 年 2 月入住 1 晚
8/10 还可以
Scott
2025 年 2 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Scott
2025 年 2 月入住 1 晚
6/10 一般
Amanda
2025 年 2 月 2 日
满意:住宿条件和设施,清洁度
不满意:客房舒适度
Mrs
the staff were very friendly, but didn’t agree with £20 charge to go in pool this should be free, and was fully booked when we wanted to go. And room service food was burnt and cold.
Amanda
2025 年 1 月入住 2 晚
6/10 一般
真实旅客
团体旅客
2025 年 2 月 2 日
不满意:住宿条件和设施,员工和服务
Wouldn’t stay again
It was ok. I stayed here about 15 years ago and remember it being fabulous. This is the main reason I chose it again. Now, it seems run down and a little bit shabby.
The rooms were very noisy with people coming in after a night out in the middle of the night. The shower was broken and there was no shampoo in the dispenser. There was also 2 water bottles in the bin.
真实旅客
2025 年 1 月入住 1 晚
8/10 还可以
ANNA
2025 年 1 月 28 日
ANNA
2025 年 1 月入住 2 晚
10/10 超赞
Michael
2025 年 1 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2025 年 1 月入住 1 晚
6/10 一般
Heather
与家人出行
2025 年 1 月 19 日
满意:服务设施,员工和服务
Lovely public areas, staff extremely helpful, bedrooms spacious but a little tired. Personal preference but the beds seemed very hard.
Heather
2025 年 1 月入住 1 晚
10/10 超赞
Richrd
商务旅客
2025 年 1 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Richrd
2025 年 1 月入住 1 晚
6/10 一般
真实旅客
商务旅客
2025 年 1 月 17 日
满意:清洁度、住宿条件和设施、客房舒适度
Mehhh
Stayed for 2 nights, humming for both nights from the aircon machine that even after trying to turn off the noise persisted from vents above the door. Evening meal both nights were lovely. Very disappointed in the second mornings breakfast. I think they charge £16 for breakfast… Mushrooms, hashbrowns, egg were cold, sausage was slightly warm still and beans were hot. When I asked for 2 poached eggs I was told they’ve been done and are on under the heat lamp. Anyone who’s ever done a poached egg may know if you want a runny egg that’s not what you’ll get leaving them under a heat lamp. Check out I was never asked how my stay was as the lady was too busy telling another member of staff what to do
真实旅客
2025 年 1 月入住 2 晚
10/10 超赞
dave
2025 年 1 月 16 日
dave
2025 年 1 月入住 2 晚
10/10 超赞
Sandra
与配偶出行
2025 年 1 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were very accommodating
Went out of their way to make our stay special!
Sandra
2025 年 1 月入住 2 晚
10/10 超赞
dave
2025 年 1 月 10 日
dave
2025 年 1 月入住 2 晚
10/10 超赞
Lynsey
团体旅客
2025 年 1 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Lynsey
2025 年 1 月入住 1 晚
10/10 超赞
Neil
2025 年 1 月 6 日
Neil
2024 年 12 月入住 1 晚
10/10 超赞
Tracy
2025 年 1 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice!
We really enjoyed our stay and cannot fault the hotel at all. Lovely modern bedroom. The Garden bar was large with TV screens showing the news and football.
If i have a piece of advice, it would be to be reminded that there is an extra cost to use the pool area. This is currently £20 per person for 2 hours. This has to be booked, you cant just walk in. Once you are aware of that, then there are no surprises. This is quite different than lots of hotels and can add quite a lot to your original room price. Saying that, the spa / pool area is really nice and includes a steam room, sauna, hammam
Tracy
2025 年 1 月入住 1 晚
6/10 一般
rebecca
2025 年 1 月 3 日
满意:员工和服务,清洁度
Meh, not my cup of tea
Not the usual standards of a Hilton hotel. Reception, meeting rooms and dining were lovely. However, our bedroom had seen better days. Will not be returning