Good location, close to Magnificent Mile
Enjoyed the hotel and the stay
Ronald J
2025 年 4 月入住 2 晚
6/10
I have stayed here before and I love the location and the art vibe. This visit, the room was fine at first but it became apparent that the AC wasn't working. We called the front desk and they sent someone up to fix it and unfortunately he broke the system causing us to move to another room. No big deal. The security man came up and helped us move all our stuff and gave us the key to the new room while he took the larger service elevator. We arrived there first and were dismayed to see a dirty paper towel on the floor. Upon further inspection it seemed that the only way to turn on the light in the bathroom was to go into the dark bathroom and close the door completely because the light switch was actually behind the door. We then asked to be moved to another room and the security guard came up and helped us move again. The thing we found distressing was the attitude of the people on the front desk as if not having AC and seeing someone's dirty towel was acceptable. They finally agreed to make a minimal adjustment to the bill. This is not a cheap hotel and the laissez faire attitude of the staff really put us off. I would not have expected any compensation had the staff expressed any genuine concern for the situation. The staff who cleaned the room we ended up in were very pleasant and did a good job. Having said all this, the hotel is in a great location and the art work is wonderful. I don't think I would stay there again but I would certainly visit if only to see the art.
Susan
2025 年 5 月入住 3 晚
8/10
We absolutely loved the museum exhibits! It was really exciting to have that kind of access to really cool art! And I loved the design of the rooms and the bathroom, especially all the lights being on dimmers, however… the beds were hard as rocks and my mattress was completely flattened on one side. My pillows were pretty lumpy, perhaps from age and over use? And the heater/ac unit was really insanely loud and disruptive. It was impossible to not wake up every time it kicked on and this was a non negotiable issue for me. So while I loved parts of the hotel, the beds and loud heater/ac unit made it a hard pass.
Rachel
2025 年 5 月入住 1 晚
10/10
This property was in a great location with great accessibility to a lot of the tourist locations downtown and shopping areas as well. The room was very clean and house keeping did a wonderful job of making sure that to keep us provided with plenty of towels and toiletries. Will definitely be booking again.
Jykeim
2025 年 5 月入住 2 晚
8/10
Sophia
2025 年 4 月入住 2 晚
10/10
The 21c Museum inside the hotel is FANTASTIC!!
Elaine
2025 年 4 月入住 2 晚
10/10
Todo excelente, limpieza superior
Jacobo
2025 年 4 月入住 4 晚
8/10
The corner room was incredible with a great view. The bed was comfortable enough. The staff was all very friendly and helpful. The art upstairs seemed to be displaced while we were there so not a lot to see art wise. It was a great walkable location.
Rhiana
2025 年 4 月入住 2 晚
10/10
Great love it so much
mariya
2025 年 4 月入住 3 晚
10/10
The room was great and the hotel was beautiful.
Bernard
2025 年 4 月入住 1 晚
10/10
The staff was friendly and welcoming. The museum component of the hotel was a treat and the art installations were lovely. Would definitely stay again.
Munira
2025 年 4 月入住 1 晚
8/10
Nice hotel and staff. I hate that there is an additional fee when you arrive
RAYMOND
2025 年 4 月入住 2 晚
10/10
Paul
2025 年 3 月入住 1 晚
10/10
Everything was fantastic! I will most definitely stay again and Helen is absolutely amazing!!