Staff was helpful when I inadvertently kept disabling my key. Check in was really quick and to the point, I went in exactly at the check in time. Price for the room is 100% worth it, my wife and I stayed in the King Bed/Jacuzzi tub room and we loved it. We went hiking then took a hot bath together. Our only "complaints" (if you can even call tnem that) was the tub jets weren't working but the tub was still really nice. Another was we couldve used more towels because we quickly ran through due to the tub and we also could've used 2 more pillows as the four that come on the bed were quickly scooped up by my wife. But for both "issues" (not really issues) I think we couldve just asked for more and would've been taken care of by the kind staff. I honestly cant think of many things to complain about, other than a potential tub leak. I didnt use the shower too much because we'd take bath but for the two times I did it seems like maybe the tub was leaking because there would be a surprising amount of water outside the tub which i would then try to dry up. Not sure if its an actual issue but something i noticed. But I loved the room; price was great, bed was comfy, AC was cold, Jacuzzi tub was amazing and the courtyard was nice and welcoming. Im very satisfied with my booking and will definitely stay again.