The building was completely dark when I got there; they were having a blackout. They took my information to refund my payment but I couldn’t stay. Also, their alleged shuttle never came to the airport. By the time we sorted that out, it was so late that I just went back to the airport and had no sleep last night. The young man at the desk was kind and seemed to be doing his best, however.
Carol
2025 年 5 月入住 1 晚
8/10 还可以
Anthony
2025 年 5 月 16 日
满意:员工和服务,清洁度
Switching away from Holiday Inn franchize this could be an amazing property with the right investment. Curious to see what it is like in a year.
Anthony
2025 年 5 月入住 1 晚
2/10 糟糕
HUGUES
商务旅客
2025 年 5 月 16 日
不满意:住宿条件和设施,服务设施
There was a power outage all night till 2am . I slept in the dark and couldn’t even get a rest because it was so humid in the room. Very unsatisfactory
HUGUES
2025 年 5 月入住 1 晚
4/10 很差
Samuel
2025 年 5 月 12 日
不满意:员工和服务
Workers seemed unbothered as hell, and room sucked but obviously can’t complain because this place is cheaper than a $100
Samuel
2025 年 5 月入住 1 晚
4/10 很差
Jongsoo
团体旅客
2025 年 5 月 12 日
不满意:清洁度、服务设施、住宿条件和设施
The bed cover was noticeably dirty, and the bathroom had a broken body wash holder that was left unrepaired and unclean. Additionally, breakfast was not provided as advertised, which was very disappointing. Overall, the cleanliness and service did not meet expectations.
Jongsoo
2025 年 5 月入住 1 晚
6/10 一般
Gibell
2025 年 5 月 11 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Run down and musty you’re getting what you pay for ….
Gibell
2025 年 5 月入住 1 晚
8/10 还可以
Zoran
与家人出行
2025 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
Pleasant experience little bit run down everything is a bit dated and used but good homie vibes.
Zoran
2025 年 5 月入住 1 晚
8/10 还可以
Jianjun
2025 年 5 月 6 日
Overall it is OK. Bedding is a little bit too filthy.
Jianjun
2025 年 5 月入住 1 晚
10/10 超赞
Alicia
商务旅客
2025 年 5 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I recently stayed at the Grand Royal Hotel O'Hare - Chicago, and it was fantastic! The staff was friendly and attentive. Also, the room was clean and comfortable.