The hotel checked all our boxes, but the people here are above and beyond expectations. We were able to store our luggage before check in as well as after checkout,, and the desk manager welcomed us with a smile, kind words, and even offered breakfast. I wish I remembered her name to recognize her high professionalism, but I was too jet-lagged. In the afternoon, Warren checked us in a way that not only welcomed and supported, he made us feel like long time friends. Definitely will choose this hotel if we visit Chicago again.