2/10 糟糕
Dolor
与配偶出行
2025 年 10 月 12 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was our second time staying at a MainStay hotel, and unfortunately, it will be our last. The level of service and cleanliness was appalling.
Upon arrival, we found stained bedsheets, and when we called the front desk to request clean ones, the man who answered told us to bag them up and bring them down ourselves. That alone was unacceptable. We stayed for 5 days and noone stopped by our room a single day, even when requested.
When we went to use the kitchen, we discovered there were no clean dishes in the cabinets . They were all in the dishwasher, still dirty from the previous guests.
The nights were loud and restless due to ongoing construction noises. On our second morning, we noticed a horrible smell in the room. After looking around, we discovered an old bra and thong behind the bed. Absolutely disgusting.
When I brought this up to the front desk again, the staff seemed indifferent and offered no apology or solution. Overall, this stay was unsanitary, noisy, and handled with zero care or professionalism. We are extremely disappointed and will not be returning
Dolor
2025 年 10 月入住 5 晚
