2/10 糟糕
Sweety Pie
与家人及幼儿出行
2025 年 10 月 13 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We visit Chicago often and usually stay in the Schaumburg area, but this was by far the worst hotel we’ve stayed in. First, the pool was closed, which was a big disappointment. The customer service was terrible — when we asked for housekeeping, we were told it was “by request,” but when we called to have our room cleaned, the staff said there was no housekeeping available and only offered a towel change.
The room wasn’t clean when we arrived — my son even found a piece of a snack wrap on the floor. The staff were unfriendly and unhelpful throughout our stay. Unfortunately, we won’t be returning to this hotel.
Sweety Pie
2025 年 10 月入住 3 晚
