2/10 糟糕
Alex
与家人及幼儿出行
2025 年 8 月 23 日
不满意：住宿条件和设施，员工和服务
My family and I checked in on Monday August 11th departing on Saturday the 16th. Through out the course of a week we had to move rooms twice because the air conditioning was as not working, front desk never answered the phone when we call. We ran out of toilet paper so we went to the front desk and asked, we were told that they don’t store any in the office but they would have someone run them up. After THREE hours we went back down, spoke to a new gentleman and he said “Let me go in the back
And grab you some”. Same thing happened when we called down for Towels as we book a room for four people and only had two towels. It took 24 hours and three called to get them.
Last but not least, we were traveling with children and we specifically chose the hotel because there was a pool. Upon checking
In we were greeting with a sign saying “Pool Closed”. I said they should have updated their website to reflect that. It was not listed on their website however after we ask, it was on their website the next day!
I will definitely never stay at this property ever again. And I have been a loyal Hilton member for almost 20 years.
Thanks you for your time
Alex Love
Alex
2025 年 8 月入住 5 晚
