Dear MainStay Suites Schaumburg Management,
I am writing to formally express my deep disappointment regarding our recent stay at your hotel. The conditions we encountered were entirely unacceptable and, in several cases, unsafe. We believe a full or partial refund is warranted based on the following serious issues:
Cleanliness and Room Condition:
Dishes were left dirty in the dishwasher, including a pot with burnt food.
The provided silverware was inadequate — for example, only one spoon was available.
Stains were present on both the couch and mattress.
The couch mattress was ripped, worn down, and uncomfortable, with exposed springs.
A spare blanket was wadded up into a ball and appeared unsanitary.
No fitted sheet was provided for the pull-out mattress.
Safety and Security Issues:
Side doors intended for keycard access were often unlocked or would not close properly, leaving the hotel accessible to anyone.
We had to manually attempt to shut one door that would not latch securely.
After a keycard malfunction, my husband was issued a new room key without any verification beyond stating our room number — a major security concern.
These lapses in security made us feel extremely unsafe during our stay.
Environmental Conditions:
The hotel had a persistent unpleasant odor, suggesting poor cleaning and ventilation practices.
We experienced a highly disruptive incident where another guest was screaming for over an hour, which required police intervention.
This is the major issues.
