Stayed 3 nights last week at the Sonesta ES Suites Waukegan. Great lcation with some entertainment and dining in close proximity. Approx 10 minutes from the Naval training facility, which was convenient. My room was a 2 bedroom suite with full kitchen & fireplace... Plenty of room for 5 of us (2 queen beds and a pull out sofa). The facility is in the process of some much needed repairs or updates. Apparently the phones were down for 3 weeks and still weren't working when we arrived. If you needed the front desk you had to go downstairs instead of calling. We were on the second floor, apparently the third floor people above us were fighting and the entire night we heard yelling and things being slammed around. Didn't make for a good night's rest! The hotel was generic, basically clean, and I thought the beds were comfy. My kids stayed an extra night and moved into a smaller room, the chairs in the eating area, had pleather peeling off, these rooms had a hot plate, fridge, & microwave. In trying to arrange the extra nights stay, I was surprised the overly friendly lady from the front desk, was unable to give us a deal, or even a decent rate. Instead, she told us to book it online for the night and it would be cheaper. Felt to me, like she couldn't be bothered. I most likely would not stay here again, although it served it's purpose. I would generally feel more comfortable knowing I'll getting good customer service with a Hilton or Marriott owned chain brand.