Hotel clean, breakfast great, managed to attend the social hour one night with complimentary appetizers and drinks which was lovely. Pool and gym good, shuttle bus a great asset to and from the airport to catch CTA train, driver Freddy was especially helpful and nice. Problem with the A/C in our room 210 where a few maintenance guys tried to fix it with no success, we kept it off and when my husband mentioned the inconvenience to the manager he comped us a bottle of wine. The only thing I'm not happy about is when the receptionist at check-in couldn't swipe my credit card for a deposit I used my debit card which she said nothing would be taken off it only a hold put on it, but on my bank statement some money has been taken off, I don't understand this as i was told no money would be taken. Karen.