4/10 很差
Cynthia
与配偶出行
2025 年 8 月 18 日
满意：住宿条件和设施，清洁度
不满意：员工和服务
Location was convenient. Check in was ridiculous, a 45 minute wait, and only one person waiting befote us!! They tried calling for assistance several times from the lobby phone, with no answer. Then a couple more times before someone actually answered. It was quite awihle after until someone came to the desk to check anyone in. In the meantime, we are sitting in the lobby/dining area, which was uncomfortably warm,since it was in the 90s outside, and there is a lot of glass windows in that area. While waoting our turn, I decided to fill out the check in text or email I had recd from Super8. It asked me to upload my Id, which I did, then make, model, color and plate no. For our car, which I did. Then he requested credit card info for Deposit?(returnable) which I also submitted. When finished, I thought it would speed up our check in, which it DID NOT! When it was our turn to get keys, rhe clerk said he needed my ID and credit card. I explained that I had already submitted all that on my phone. He could not find any of that, so I had to give him my ID and credit card all over again!! He remained patient and calm, good job. I was hot, tired & crabby, needed to lie down, and was happy to finally get our room keys!! Check in was from 3pm to 345pm, unacceptable to me. If we had not already paid for room thru Expedia, we would have probably left after 10 to 15 minutes of waiting
Lesson learned. Hubby said we"d never go there again. Kind of a shame because, for the
Cynthia
2025 年 8 月入住 2 晚