2/10
Horrible Experience – Do Not Book This Hotel Through Expedia or Otherwise!
I had an absolutely terrible experience with this hotel that I would never wish on anyone. I had already booked and received confirmation through Expedia, and when I showed up to check in late at night, I was told the hotel was sold out. No explanation, no accountability – just a cold apology at the counter and a dismissive attitude.
They refused to honour the confirmed reservation, kicked me out in the middle of the night, and left me stranded with no alternatives. Every nearby hotel was also sold out. I was left with nowhere to go, no solution, and no help from the hotel staff who simply shrugged it off as if it wasn’t their problem.
This kind of treatment is completely unacceptable and unprofessional. If you can’t trust a hotel to honour a confirmed booking, especially late at night, then what’s the point of booking in advance at all?
Expedia should remove this hotel from their platform immediately. I highly urge everyone to stay away from this property – do NOT book this hotel, ever. It’s not worth the risk. They do not care about guests, even those with valid, prepaid reservations. You deserve better.
MANJOT
2025 年 5 月入住 1 晚