The staff was very friendly and cordial, and they immediately responded when we asked for more pillows. It is an older hotel that is in need of renovation. The beds are very firm, and the pillows provided were very small and not enough in quantity. The rooms were clean and all of the standard amenities (hair dryer, coffee machine, microwave oven, mini fridge, individual room AC) were provided. The room doors need weather stripping to help insulate road noise from the neighborhood.