The one star rating is actually for the person who booked the room(myself😩). The lady (in training) at the front desk was really great, she did everything she could to accommodate our requests. UNFORTUNATELY, the room does not have a window, it is clearly stated in the booking section, but …I did not notice this detail when I selected the room. It is all on me, my only unhappiness is the fact the hotel is offering this room with no window. Certainly it should be a storage. Otherwise, the room size, cleanliness, bed quality, all are great.