6/10 一般
Shalamar
与家人及幼儿出行, 与家人出行
2025 年 4 月 13 日
满意：住宿条件和设施，服务设施
不满意：员工和服务，清洁度
was extremely disappointed with my stay. I completely understand a request to quiet down if there’s a noise issue, but the way this situation was handled was unacceptable. I informed the staff that I had two toddlers in the room and was actively trying to get them to sleep. Despite that, someone still came and knocked on my door again, saying the person below was complaining — again. The gentleman who approached me wasn’t understanding or considerate at all. Instead of showing empathy, he simply repeated that the person downstairs was still complaining. There was no support, no real solution, just pressure — as if I was intentionally causing disruption. Traveling with kids is already stressful, and this experience made it worse. I expected better communication and a little more compassion from the staff. When I booked I selected 2 children and their age. I did not ask to be placed on the third level.
Shalamar
2025 年 4 月入住 1 晚