The host the night we checked in was so busy. I had to wait a few moments for him to get to the desk. But once he did, he was so perfectly lovely and kind. Give Casey a 10/10. But, of no fault of his, my room wasn't very clean, the pull out couch had actual crumbs and dirt on the coverlet, they don't have conditioner in the shower or at the hotel, and the breakfast was just nothing at all to speak of.