We loved our stay at Mainstay Suites!!! We were traveling with our 13 year old granddaughter and she LOVED the privacy of the kitchen and pull-out sofa bed being separate from our beds and bathroom. Everyone was super nice!!! The lady in the breakfast area, the guys at the desk and all the maids were extremely nice!!! There was one young black girl, must have been head of housekeeping, (I regret not getting her name.) she had such a welcoming spirit. Always smiling and giving an encouraging word. Even my granddaughters were impressed with this hotel. They asked if I could find another one like this at our next stop. Thanks for a GREAT stay!!!
Sharon
2023 年 7 月入住 2 晚
10/10 超赞
Adam,Glen Ellyn
2023 年 7 月 15 日
满意:清洁度、员工和服务、住宿条件和设施
Nice, clean property. Looked very new.
Adam
2023 年 7 月入住 1 晚
8/10 还可以
Desiree
2023 年 7 月 3 日
Desiree
2023 年 7 月入住 1 晚
10/10 超赞
Desiree
与家人出行
2023 年 7 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
We had some confusion and someone walked in our room while we were in it BUT this situation was fixed quickly. It was a very busy weekend and everyone was friendly
Desiree
10/10 超赞
Brennan,Fishers
与配偶出行
2023 年 7 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Great visit nice and clean thank you
Brennan
2023 年 6 月入住 2 晚
10/10 超赞
Bruce
2023 年 7 月 2 日
Bruce
2023 年 6 月入住 2 晚
10/10 超赞
James
2023 年 7 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Very clean and well kept
Good breakfast
James
2023 年 6 月入住 1 晚
4/10 很差
Brittney
与家人出行
2023 年 7 月 1 日
不满意:清洁度
Smoking in Rooms
Paid a very high rate (Taylor Swift Concert night) to basically just get ready for the concert for 20 minutes. Our room smelled like someone had been smoking in it for days, and there was a chewed up piece of gum on the floor in plain sight in our room. Disappointing because I knew the hotel and all hotels in the area were sold out, so I didn’t bother even trying to switch. We had already spent so much money on the hotel and concert and didn’t want to spend more, so my husband and I took turns sleeping and driving and we drove all the way back to Chattanooga, arriving home at 6am.
Brittney
2023 年 6 月入住 1 晚
6/10 一般
Savannah
与家人及幼儿出行
2023 年 6 月 25 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Cheapest place. Has stove top, dishwasher, dishes, refrigerator and a microwave. Makes it convenient while taking your children out of town.
Savannah
2023 年 6 月入住 1 晚
10/10 超赞
Cynthia
2023 年 6 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cincinnati
Bentley is really nice and gave us good information about restaurants close by.
Cynthia
2023 年 6 月入住 1 晚
8/10 还可以
James
2023 年 6 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Only in Ohio
As good as it can be when you're in Ohio
James
2023 年 6 月入住 2 晚
10/10 超赞
Crystal
与家人出行
2023 年 6 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Crystal
2023 年 6 月入住 1 晚
4/10 很差
Cailah
与家人出行, 团体旅客
2023 年 6 月 19 日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Our experience was troublesome. When we first arrived in our room it was bedtime for the kids. We booked a room with 2 queens and 1 pull out couch. We came to find that the couch had no mattress on the bed. We called the front desk to make them aware, after about a half hour on hold, the front desk informed us that they could move us rooms to accommodate. We were not so thrilled about a room change due to the kids already halfway asleep and we have already unpacked our bags, but that was the only way to have a comfortable stay. So at 10:30pm we switched rooms. Our second room was an upgrade and did have a mattress on the pull out couch, but it was very dirty and had wrappers and items underneath that showed there has not been a thorough clean. We decided to set that concern aside and worry about it in the morning. Unfortunately, our night did not end there. While getting around for bed, a big black bug came running across the floor leaving us is disarray. This bug did not die the first, second or third time trying to kill it (that can only give you detail as to what type of bug we encountered). By this time we were calling surrounding hotels to find other rooms to book along with calling front desk again and explaining our frustration. We witnessed the front desk frustrated with his night already and understood staffing issues but this was a problem we were not going to leave under the rug. They ended up re-accommodating us and I spoke with the manager the next morning.
Cailah
2023 年 6 月入住 2 晚
10/10 超赞
Shaun
团体旅客
2023 年 6 月 14 日
满意:清洁度、员工和服务、住宿条件和设施
Friendly and convenient
Shaun
2023 年 6 月入住 1 晚
10/10 超赞
Caitlen
与家人及幼儿出行
2023 年 6 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
I wish I caught the woman’s name at the desk, she was there at our check in on June 10 @ 4pm, and was very polite, when we had arrived back from an event we came across an issue in our room & she immediately had us taken care of! Very sweet and even though she was super busy every time we seen her, she Always had a smile on her face !
Caitlen
2023 年 6 月入住 1 晚
8/10 还可以
Emily
与家人出行
2023 年 6 月 9 日
满意:员工和服务、住宿条件和设施、客房舒适度
不满意:清洁度
Okay for the price
Didn't seem like an area you would find a hotel in, it snuck up on us. Not a terrible area, but not great. Staff was awesome and friendly. Nice, large room, comfortable beds. Cleanliness was definitely lacking. We checked in at 3 am so I didn't say anything when we got there. I'm no clean freak but I went and got a package of Lysol wipes the next morning to wipe things down. Surfaces were dirty (obvious crumbs on nightstand and sticky spots) stains on mattress protector and bottom of the bed, and floors were dirty. If it were clean, I would give it a 9.
Emily
2023 年 6 月入住 3 晚
8/10 还可以
Mary
与家人出行
2023 年 6 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Room on Reading Road quite noisy from road.
Mary
2023 年 6 月入住 2 晚
8/10 还可以
Judith
2023 年 6 月 5 日
Judith
2023 年 6 月入住 1 晚
10/10 超赞
Robert
2023 年 6 月 4 日
Robert
2023 年 6 月入住 1 晚
10/10 超赞
Vladik
2023 年 6 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Vladik
2023 年 5 月入住 5 晚
8/10 还可以
MELISSA
与家人出行
2023 年 5 月 31 日
满意:客房舒适度,住宿条件和设施
不满意:清洁度
MELISSA
2023 年 5 月入住 2 晚
2/10 糟糕
Yashua
2023 年 5 月 28 日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Couldn’t even check in to my OWN ROOM I BOUGHT
Yashua
2023 年 5 月入住 1 晚
6/10 一般
Javier
与配偶出行
2023 年 5 月 24 日
满意:员工和服务
The room smelled like cigarettes.
Staff was very nice.