I was extremely excited to stay at Sonesta, as we have been using this hotel group, Staybridge which turned into Sonesta since 2009. Sadly this property did not live up to the standard that we’ve come to expect.
Per note, they were taken over by a new owner, and I think the area also plays a role, but checkin was a lengthy process, as I needed sign three different papers and was asked to list all guests that would be staying in the suite. I felt like all of the extra paperwork was absurd after a long day, esp being met with a spacious, but dirty suite. As spacious and nicely decorated as the suite was, you couldn’t help but notice, the extra fries, that were left in the utensil drawer that looked like they had been there for months, or the crumbs in the refrigerator, or the coffee stained mugs. It was also very hard to ignore, the fact that out of 3 TVs, only 1 was working, or the fact that we were shorted a towel, or the paint droppings that coated the carpet and steps from the ceiling fan. I just feel like it’s a missed opportunity b/c though the potential is there, it’s so many areas lacking. For almost $200/ night which was a “deal”, I don’t think a clean room, equipped with enough towels, cable, and a hot breakfast or decent coffee is asking too much.
For breakfast, there were no plates, cups, or napkins, or waffle batter. All of these items were available upon request from front desk. It seems like the hotel really micro manages the breakfast. The coffee was watered