2/10 糟糕
Madison
与家人出行
2025 年 9 月 23 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
If I could give zero stars, I would. My family and I had an awful experience at Villa Rosa dei Venti, and I feel compelled to warn others before they book. First, the service was shockingly rude from the moment we arrived. We showed up a bit early just to check in or at least drop off our bags not an unreasonable request, especially since we had my 85-year-old grandfather with us, who has medical needs and mobility issues. Instead of any kind of understanding or assistance, we were kicked out and told to leave the property entirely. They wouldn’t even let us wait in the lobby. We were forced to go to the airport to sit and wait for over an hour, with no help, nothing. When we were finally allowed to check in, things went from bad to worse. The general condition of the place did not match the pictures online. Dust, grime, mold, and a feeling of general neglect everywhere. To top it off, no one helped my elderly grandfather with his luggage we had to carry everything ourselves, while the staff stood by and watched. Their attitude was dismissive at best, and downright heartless at worst. In short: No professionalism, no kindness, and no sense of what hospitality means. This place is a disgrace to the concept of a bed and breakfast. Do yourself a favour and stay away!
Madison
2025 年 9 月入住 1 晚