4/10 很差
Cynthia
2025 年 10 月 10 日
满意：员工和服务
不满意：住宿条件和设施
First the with the exception of one afternoon young man the staff is excellent. The shuttle team were fantastic and very accommodating. if i owned a business I would hire them. However the hotel is in poor condition. We had to change rooms because of a very over used bed. Others we talked also had switched from their initial rooms for other reasons. Electrical outlets were loose in both our rooms to the point of a potential fire hazard. General maintenance is lacking in rooms and the facility in general. Our first refrigerator was so iced up it did not cool foods. Second fridge has poor seal causing excessive moisture and water in fridge. Overall the hotel has the potential of having much to offer but in its present state of repair it would lead me to seek an alternative site when we return to Cleveland. In it’s current state it does not reflect well on the Hilton brand. Since we were here for medical situation a poor hotel stay was one thing we did not need.
Cynthia
2025 年 10 月入住 3 晚
