I've stayed at Embassy Suites Beachwood before. This time, however, the shower in my room didn't work. I returned to my room late at night, so I didn't notice the broken shower until morning. The shower handle wasn't attached and fell off in my hand. I let the front desk associate know when I checked out, and she said the manager would contact me to discuss reimbursement. I still haven't heard from anyone, so we'll see.
Ryan
2025 年 5 月入住 1 晚
2/10 糟糕
Max
2025 年 5 月 11 日
不满意:住宿条件和设施,清洁度
This place was horrible. The entire room smelled like mold and mildew. The furniture was water damaged. The wall paper was peeling. We were in town for my wife's surgery and had to leave for fear of her getting some kind of infection if we came back to this place afterward. It's hard to believe this is a Hilton property.
Max
2025 年 5 月入住 3 晚
2/10 糟糕
Jerod
2025 年 5 月 10 日
不满意:住宿条件和设施
When I arrived, the internet was down, and the staff was unable to check me
Jerod
2025 年 5 月入住 1 晚
6/10 一般
Sonya,Reynoldsburg
2025 年 5 月 5 日
Quiet
Sonya
2025 年 4 月入住 1 晚
10/10 超赞
Dee
商务旅客
2025 年 4 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice looking hotel
Dee
2025 年 4 月入住 2 晚
4/10 很差
henry
2025 年 4 月 28 日
不满意:住宿条件和设施,清洁度
henry
2025 年 4 月入住 2 晚
10/10 超赞
Shane
2025 年 4 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Shane
2025 年 4 月入住 2 晚
10/10 超赞
Shane
2025 年 4 月 27 日
Shane
2025 年 4 月入住 1 晚
10/10 超赞
Davount
2025 年 4 月 21 日
Davount
2025 年 3 月入住 2 晚
8/10 还可以
Robert
与家人出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、服务设施
We had food or some type of debris on the floor in front our microwave.
Robert
2025 年 4 月入住 1 晚
10/10 超赞
Samuel
2025 年 4 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was nice and quiet.
Samuel
2025 年 4 月入住 3 晚
2/10 糟糕
Lashonda
与家人及幼儿出行
2025 年 4 月 19 日
不满意:员工和服务、服务设施、住宿条件和设施
It wasn’t what was shown in pictures and the staff were disrespectful and not caring
Lashonda
2025 年 4 月入住 1 晚
8/10 还可以
Lelia
2025 年 4 月 17 日
Lelia
2025 年 4 月入住 2 晚
10/10 超赞
Eulanda
与家人出行
2025 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was really nice. Staff friendly, gorgeous scenery, quiet and excelent breakfast choices.
Eulanda
2025 年 4 月入住 2 晚
2/10 糟糕
Chdeeje
与家人及幼儿出行, 与家人出行
2025 年 4 月 15 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms is smaller than the pictures the rooms smells even if you spray the smell still there they put dirty covers on the bed when you ask for new ones they charge you talking about you damage the sheets and cover and say they going to charge you crazy right then he racist they owner walked around the knocking on everyone door but only took the black people that only one person can stay in the room made the black kids get out the pool my experience with this hotel was terrible and I will never recommend this to anyone they owner need to close
Chdeeje
2025 年 4 月入住 2 晚
4/10 很差
Cassaundra
与家人出行
2025 年 4 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Too many kids cursing and running around ... Never again
Cassaundra
2025 年 4 月入住 1 晚
2/10 糟糕
janelle
与家人出行
2025 年 4 月 12 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The very worst hotel experience I have ever had in my entire life. My room was not cleaned prior to my arrival. My suite had fried rice and other food scraps all over the bed sheets and had trash everywhere. This included inside the pull out sofa. It looked like a party occurred the night before and they didn’t clean it up. I went to the receptionist and was told they had no more King rooms available and was changed to a room with 2 small double beds. This room was dated but cleaner. This new room had a broken shower head. I then went to use the pool which was advertised and confirmed as open and found a pool closed sign. They had a pool vac/robot cleaning it and were adding chemicals during peak evening hours. I was staying over in Cleveland due to a family members transplant surgery. I had hoped to have a clean place to stay and use the pool to help keep my kids entertained during this difficult time for my family. I’ve stayed in many Embassy Suites all over the country and this specific location does not uphold the Embassy Suite or Hilton brand. I left after being told I would receive a refund due to the poor experience. I went to a local Hilton Garden Inn booked through Expedia and had a great stay. 3 days later I receive an email stating the hotel owner won’t approve the refund now and I ultimately ended up paying for 2 hotels through Expedia on the same night in Cleveland. No other effort had been made to make this right through Expedia or by the hotel.
janelle
2025 年 4 月入住 1 晚
10/10 超赞
Genita
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice! Just a little expensive wasnt too impressed with breakfast, was ok
Genita
2025 年 3 月入住 2 晚
10/10 超赞
Tammy
与家人出行
2025 年 4 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great!!
Tammy
2025 年 4 月入住 1 晚
10/10 超赞
Carrie
2025 年 4 月 1 日
Carrie
2025 年 3 月入住 2 晚
8/10 还可以
Sequoia
2025 年 3 月 31 日
Sequoia
2025 年 3 月入住 3 晚
2/10 糟糕
denise
与家人出行
2025 年 3 月 30 日
不满意:清洁度、服务设施、住宿条件和设施
Although this property is going thru renovation, the rooms are so old and stinky, and even though they moved us from one room to another it’s still old and stinky kids here on spring break running through the halls very noisy. WILL NOT BE STAYING HERE EVER AGAIN