No service had to pick up extra towels etc from the desk
Room never serviced in 3 days despite requests
Dingy
Pool wasn’t open first day due to maintenance
I plan to ask Hilton or Expedia for a partial refund
david
2025 年 5 月入住 3 晚
10/10 超赞
Catherine
2025 年 5 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
The staff was very nice and helpful and my room was clean and comfortable. I would definitely stay here again.
Catherine
2025 年 5 月入住 1 晚
4/10 很差
AMINE
2025 年 5 月 21 日
不满意:员工和服务,清洁度
No parking
AMINE
2025 年 5 月入住 1 晚
2/10 糟糕
samantha
2025 年 5 月 20 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
there are a ton of hidden fees. pay a sizable amount for parking…they will try to scam you by sending repeated texts about making another payment. the only reason you know not to do this is if you can hear the mumbling staff woman at the desk telling you to ignore it because you have already paid. the signs in the parking lot say otherwise! and i was expecting one text to ignore, but i received SEVEN before i blocked the number. i can only imagine it would have gone on indefinitely.
the pool was closed. i understand renovations need to happen, but this should have been clearly labeled before booking.
breakfast is awful and too much per person.
i was just shocked at the scams surrounding this place. stay somewhere else. cleveland is beautiful and there are many nice hotels that are upfront with pricing and do not try to scam you.
samantha
2025 年 5 月入住 1 晚
4/10 很差
Amrit Pal
2025 年 5 月 14 日
满意:清洁度
I was charged very high than the amount at which it was booked. There was no tooth paste and tooth brush. Breakfast was not included which was committed
Amrit Pal
2025 年 5 月入住 1 晚
10/10 超赞
Emily
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was nice
Emily
2025 年 5 月入住 1 晚
10/10 超赞
Ricardo
与家人出行
2025 年 5 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location for baseball or basketball. Just a couple of blocks walk. Hotel parking available. Good size rooms and well kept.
Ricardo
2025 年 5 月入住 1 晚
8/10 还可以
Malinda
2025 年 5 月 11 日
满意:住宿条件和设施,清洁度
Malinda
2025 年 5 月入住 1 晚
8/10 还可以
Kerry
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
nice
Kerry
2025 年 5 月入住 3 晚
2/10 糟糕
Gary
2025 年 5 月 4 日
不满意:员工和服务、服务设施、住宿条件和设施
Terrible front desk and charging fees for no reason
Gary
2025 年 4 月入住 2 晚
8/10 还可以
Srilatha
2025 年 5 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Srilatha
2025 年 4 月入住 2 晚
10/10 超赞
Lorilee
与配偶出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Came to see baseball at Progressive field. Less than 10 min walk. I did online check in and picked my own room, top floor, back side. But there appeared to be a problem so I had to go to front desk to check in. Ended up with a room on the third floor, street side. Very noisy. Not real happy about that
Lorilee
2025 年 4 月入住 1 晚
8/10 还可以
Tim
2025 年 4 月 30 日
Very poor attitude when checking out.
Tim
2025 年 4 月入住 2 晚
6/10 一般
Jared
2025 年 4 月 30 日
不满意:住宿条件和设施
N/A
Jared
2025 年 4 月入住 3 晚
10/10 超赞
Michael
2025 年 4 月 28 日
满意:住宿条件和设施,员工和服务
Great
Michael
2025 年 4 月入住 1 晚
6/10 一般
Mario Jose
2025 年 4 月 28 日
不满意:住宿条件和设施,员工和服务
No hacen lo limpieza diario. Mala atención
Mario Jose
2025 年 4 月入住 2 晚
2/10 糟糕
Tanuja
2025 年 4 月 27 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
The front desk agents were extremely rure for absolutely no reason. I will never stay at this hotel ever again. Its not inviting, especially Its my first time.
Tanuja
2025 年 4 月入住 4 晚
2/10 糟糕
Garry
2025 年 4 月 27 日
不满意:员工和服务
No early check allowed which meant everyone checking in at the same time…long wait!
Garry
2025 年 4 月入住 1 晚
10/10 超赞
Lauren
与家人出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Great location for baseball games!
Lauren
2025 年 4 月入住 1 晚
8/10 还可以
Johnathan,Sandusky
与家人出行
2025 年 4 月 25 日
满意:清洁度、员工和服务、服务设施
We really enjoyed our stay. Customer service was also impeccable! I’ve never had a staff member ask me the following, “Would you like top floor or bottom?” Also, “Would you like to face the city?” That’s awesome. We’ll definitely stay again!
Johnathan
2025 年 4 月入住 1 晚
6/10 一般
Charelle
与配偶出行
2025 年 4 月 25 日
不满意:服务设施
For us to pay so much for the room and for parking which they didn’t even tell me just charged my card. Breakfast is not even be included, rooms are basic, it’s not worth the stay. I wouldn’t stay here again. Its outside the heart of downtown so you will have to walk. We came for the hot tub and even when we checked in it was closed for cleaning. There are better options with better amenities.
Charelle
2025 年 4 月入住 1 晚
2/10 糟糕
Samantha
与家人及幼儿出行
2025 年 4 月 23 日
不满意:清洁度、服务设施、住宿条件和设施
1. Room wasn’t ready at 4:00, which presented many problems since we were attending a 6:00pm baseball game.
2. Parking is not manned and not a convenient process to enter/leave.
3. Room had tape wads all over the ceiling. Shampoo holder didn’t function in the shower. In general the hotel is outdated and needs updated. This is the first hotel I have been in recently that didn't have USB plugs for chargers built into the tables/lamps.
4. Alarm clock was unplugged and still went off at 5:00am.
6. Purchased breakfast through Expedia but the hotel had no idea. Thankfully the front desk gave me a free breakfast voucher, even though I already paid for it.
7. Not posted or mentioned, but the pool was closed the day we left. Now, that would have been okay, but our room wasn’t ready at 4:00 so we couldn’t swim the night of our stay.
Overall this was the worst experience I have ever had at a hotel. It’s disappointing because all my son wanted for his spring break was to stay at a hotel and swim. That didn’t happen.