2/10 糟糕
Victoria
与家人及幼儿出行
2025 年 3 月 22 日
不满意：住宿条件和设施，清洁度
Upon arrival, it was clear that the condo had not been adequately cleaned or maintained prior to my stay. Given the detailed check-out instructions left for guests, I expected the unit to meet the same standards you ask renters to follow. However, I found multiple unacceptable issues, including:
• Fridge and Kitchen: The refrigerator had grime in the seal, the stovetop was dirty, and the sink faucet appeared to be in poor condition.
• Balcony and Porch: A used dog waste bag, food, and garbage were left on the balcony, along with cigarette butts.
• Walls and Surfaces: Visible marks and stains on the walls.
• Closet and Storage Areas: Items appeared to be thrown into the closet rather than properly organized, including towels that should have been cleaned.
• General Cleanliness: The unit did not reflect the level of cleanliness expected from a professionally managed property, especially one that charges a cleaning fee.
Regarding the instructions, it is concerning that they suggest placing blankets and sheets at the end of the bed unkess they are visibly dirty. Best practice would be to assume that all linens are soiled upon a new client's arrival and should be replaced accordingly.
Given the condition of the unit, I believe it is reasonable to request a refund or partial reimbursement. I would also appreciate knowing what steps will be taken to ensure future guests do not encounter similar problems.
Victoria
2025 年 3 月入住 1 晚