We were not expecting the Ritz Carlton, but this hotel fell very short of expectations. At check-in, they said it was not pre-paid and tried to charge us again. Had to show the Expedia paperwork and the credit card transaction. There was only a sheet on the bed; no blanket or spread. There were two small bath towels - no washcloth, hand towel or bath mat. And the worst part was that we woke up with several bug bites. Horrible.
Kimberly
2025 年 2 月入住 1 晚
6/10 一般
Stephanie Alice
2025年01月14日
满意:员工和服务,清洁度
Stephanie Alice
2024 年 12 月入住 6 晚
8/10 还可以
Robert
2025年01月11日
满意:清洁度、员工和服务、住宿条件和设施
The restaurant was very convenient
. The food was good and the service was excellent
Robert
2025 年 1 月入住 6 晚
2/10 糟糕
claudia
2024年12月31日
Aus den ritzen im Zimmer kam aspest und ungepflegte Umgebung
claudia
2024 年 12 月入住 6 晚
6/10 一般
真实旅客
2024年09月13日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2024 年 9 月入住 3 晚
2/10 糟糕
Dennis
与家人出行
2024年03月28日
不满意:清洁度、住宿条件和设施、客房舒适度
Dennis
2024 年 2 月入住 1 晚
2/10 糟糕
julie
与家人出行
2024年03月27日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nous n’avons pas pris la chambre. Le matelas était rempli de petites taches et points noirs qui s’apparentent à des traces de punaises de lit. Les draps étaient sales!
julie
2024 年 3 月入住 1 晚
10/10 超赞
Jon,Bedford
与配偶出行
2024年03月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great location if you like the beach and access to the town
Jon
2024 年 3 月入住 4 晚
8/10 还可以
Kathy
与家人出行
2024年02月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to beach and good for people watching. Walkable to several restaurants and shops. Hotel restaurant is great.
Kathy
2024 年 2 月入住 2 晚
10/10 超赞
Sarah
与家人出行
2024年02月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
If staying in Playa del Coco, I highly recommend Hotel Claudio & Gloria. They are the only beachfront hotel. While they have a wonderful restaurant and bar area overlooking the beach that is fully accessible to hotel guests, the hotel itself has a very small number of rooms, leading to incredible personal service and a bit of a haven away from the busy beach areas. You will likely meet the owners during your stay. The hotel and restaurant staff are amazing.
Sarah
2024 年 2 月入住 1 晚
2/10 糟糕
Jim
2024年02月21日
I paid for a week and never used it once. You need to update your cancellation policy.
Jim
2024 年 2 月入住 5 晚
8/10 还可以
Vannapha
与家人出行
2024年01月2日
满意:员工和服务
Nice to be on the beach. The room and beds were clean and comfortable. The washroom needs update and ceiling had some water damage. We read about the mosquitoes so we brought some plug in insect repellent. Not too shabby for a last minute booking.
Vannapha
2023 年 12 月入住 2 晚
4/10 很差
oscar
2024年01月1日
不满意:员工和服务、服务设施、住宿条件和设施
I felt that the place was somwhat unfrienly, limited wi-fi,very little water came out of the shower - no hot water - the room did not have a single table for you to sit and eat something or just sit.there was construcion and I felt they could hace done a bether job on keeping the noice down - specially in the mornings - the place simply did not do it for me.
oscar
2023 年 12 月入住 5 晚
8/10 还可以
William Joseph
与配偶出行
2023年12月30日
满意:员工和服务、服务设施、住宿条件和设施
The location, right next to the ocean, was delightful. Although the staff was friendly, we observed that the complimentary breakfast included slightly smaller glasses of juice and coffee for us, prompting us to request additional drinks each time. The hotel's surroundings were pleasant and easily walkable. We also took a boat tour of the area, which is highly recommended and well worth the time if you have the opportunity.
William Joseph
2023 年 12 月入住 3 晚
2/10 糟糕
Tiffany
团体旅客
2023年12月19日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was non-stop construction starting at approximately 5am every morning. The windows didn't close and the one curtain was not private at all. The door lock was not secure and last night we stayed we slept with a chair jammed in front of the door because of a scary situation we encountered earlier in the day. To top it all off the water quit working mid shower and when we asked the staff at the restaurant they said it would take at least 20 minutes to come back on (which turned out to be closer to 45 minutes). They said we could buy water so I could finish rinsing off in the shower. Later that evening my friend was electrocuted while in the shower. It was dangerous because of these issues and combined with a local business man who accosted us in the street and stalked us at a restaurant we left as early as we could the next morning. Unfortunately we had to pay for the following 5 days we had arranged to stay there. It was very unfortunate. We had read the reviews and decided to take a chance because neither my friend or I are really picky but when it comes to being unsafe in a different country, that topped it all off.
Tiffany
2023 年 12 月入住 7 晚
6/10 一般
Lashell
2023年12月18日
满意:员工和服务
不满意:住宿条件和设施
This is a hard review to write. There are many things I liked about the property, but some drawbacks as well. Drawbacks are all related to the room condition. This property is a composed of about 14 OLD 'cabin' style rooms. The door has a gap of about 1 inch from the bottom of the door to the floor. No door sweep means whatever is outside for bugs are coming in. I just rolled up a towel and put it across this area after being visited by a large beetle. The door security also looked weak. The bathroom is in poor repair. The shower had 1 working handle for water, there was no control for hot/cold and flow took a while to establish. The bathroom had a screened cement block window high on the wall.
I did not see any evidence that upgrades were in progress as per a responce in another review.
All that being said, the staff are friendly and welcoming.
The breakfast included with the room fee was wonderful. Can't get a better location as it is right on the beach. (That means you hear the ocean waves all night and the noise from the bars adjoining the property). I felt the fee of $120 Canadian for the night was high for the condition of the room.... but in hindsight I was paying for location.
I didn't and can't complain, it was a last minute booking and there wasn't much available in my price range. Just understand what you are getting for the money. Cheers
Lashell
2023 年 12 月入住 1 晚
4/10 很差
Luke
与家人出行
2023年12月12日
不满意:住宿条件和设施,服务设施
This is a very basic property. Very basic. Its old, no pictures on the walls, bathroom mirror was abot 8" x 8". Floor tiles are worn out, cracked, etc. Its a box - with 2 beds and ac. We had a lizard in our room. That said, the bed and ac worked and thats all i cared about. Its right on the beach too, and a 30 second walk to town. Sheets were clean, shower worked but no hot water, just tepid.
Luke
2023 年 12 月入住 1 晚
6/10 一般
David
2023年12月9日
不满意:客房舒适度,住宿条件和设施
Dont expect much from the room, but restaurant is preety good
David
2023 年 12 月入住 1 晚
2/10 糟糕
Patrick
2023年11月20日
Patrick
2023 年 11 月入住 1 晚
10/10 超赞
Twilla
与配偶出行
2023年04月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Being right on the beach, the food, staff, comfortable beds, cleanliness, everything was perfect.
Twilla
2023 年 4 月入住 7 晚
8/10 还可以
Gail
2023年04月9日
Gail
2023 年 4 月入住 2 晚
10/10 超赞
Aisha
2023年04月9日
Aisha
2023 年 4 月入住 5 晚
10/10 超赞
Andrew
与配偶出行
2023年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location, location, location. Although this is definitely a rustic place, the location and staff more than make up for any lacking amenities. The room is basic but comfortable, the bathroom was clean and the shower pressure and temperature was better than expected from the looks of it. Laying in bed listening to the music and the sounds of the waves at night made for a very relaxing time. This is definitely a "Chill Out" place. The staff works the attached restaurant where the service and food was fantastic. Not I single bad item on the menu full of local fare that was incredible, but also included some traditional American dishes for the less adventurous.
Andrew
2023 年 2 月入住 3 晚
8/10 还可以
Debby
与配偶出行
2022年12月7日
满意:员工和服务、服务设施、住宿条件和设施
We liked the fact that we could walk out our door, and walk right to the beach 🏖. Also we liked the restaurant/bar being next door.
Weekends appear to be noisy with loud music. Also our last nights stay there was a lot of noise outside our place for a long period of time.