2/10 糟糕
Calandra
与家人出行
2025 年 8 月 2 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I arrived and could not access the room. The keyless entry did not work. Another guest stated they had to find someone to show them how to use the lockbox. I called to get assistance and a woman answered and gave me the lockbox code. That code also did not work. I called again and was told to ask ANOTHER GUEST!!! She said she was in another city and "it is easy". I couldn't find a guest. I called again and she said the same thing. I had been traveling for hours and was tired and faint. I made another reservation and left. They are unprofessional, lack customer service and pose a safety risk to their guests. To have gain entry to your room by finding a stranger is CRAZY!!! I WILL NEVER BOOK THEM AGAIN. BEWARE!
Calandra
2025 年 8 月入住 1 晚
